Job Description

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Why Resolve?

Before we start giving you loads of info about the job, we wanted to explain why you should consider being part of our team. We really want you to understand about us, and what it is like to work here - so please take a look at our careers page: https://resolve.co.uk/about-us/careers/

This should give you a flavour of us, allow you to see our offices, hear from our team about what their typical day looks like, and also know how many pizzas we have consumed this year!

Role Description

As the Managed Services Team Manager you will run the team day to day, be involved in the management of your team's work and act as a focal point for escalations from within your team. You will set goals and targets for each individual on your team at Job Development Reviews, and support team members to achieve them. You will also be involved in setting targets for the whole of your team and ensuring that those targets are met.

As part of the support you offer your team, you will be expected to undertake technical work on a regular basis. This might be to assist with a team members workload, to provide cover for absence or in the event that there is a lack of resource for a key task.

You will be key in ensuring that business priorities are communicated effectively and assist your team in adopting new systems and ways of working. You will also be vital in feeding back information from your team to management meetings to ensure that suggestions and concerns are raised, and solutions found.

Skills essential in this role:

Of course, we need you to have technical experience too, you should be able to support complex networks with an eye on the long-term. You will need to understand and be familiar with virtualisation, DNS, DHCP, TCP/IP, GPO, and be able to plan and set up an AD, including mapping drives, login scripts, profiles and security groups.

You will most likely understand and be able to configure Exchange and features such as OWA, and also remote access such as RDP and VPN, and be able to forward the correct ports on the router and configure a firewall.

You will have impressive knowledge of IT, be up to date with the industry and have a real passion for both IT and delighting customers.

Skills desirable, but not essential:

Resolve provides training and support to all employees, but we are looking for someone who already has experience in some of the following technologies:

Windows: Understanding of Windows 11 and Windows Server operating systems, user accounts, file management, and basic troubleshooting.

macOS: Basic knowledge of macOS user interface, system preferences, and software installations.

Microsoft Office, including Microsoft 365, Microsoft Exchange & Exchange Online

Networking:

o TCP/IP: Basic understanding of IP addressing, subnetting, and DNS

o Network Address Translation and port forwarding relating to router configuration.

o DHCP: Awareness of dynamic IP assignment in networks.

o VPNs: Understanding of VPN setup and troubleshooting for secure remote access.

o Basic Network Troubleshooting: Identifying basic connectivity issues and performing simple troubleshooting steps.

Desktops and Laptops: Knowledge of computer components and basic hardware setup.

Knowledge of backup and disaster recovery solutions, including troubleshooting.

Peripheral Devices: Familiarity with printers, scanners, and other common peripherals.

Mobile Devices: Basic understanding of smartphones and tablets.

Remote Desktop: Basic usage of remote desktop software for remote support.

Installation Procedures: Basic knowledge of installing software applications on various operating systems.

Software Updates: Awareness of updating operating systems and software.

Task Manager (Windows) and Activity Monitor (macOS): Understanding how to monitor system resources.

Event Viewer (Windows): Basic knowledge of reviewing system logs for errors.

Password Management: Understanding the importance of strong passwords.

Antivirus Software: Awareness of antivirus programs for basic system protection.

Remote Assistance: Basic familiarity with tools for providing remote support to end-users.

Microsoft or vendor qualifications such would help an application, but are not essential.

Job Types: Full-time, Permanent

Pay: 28,000.00-34,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Free parking On-site parking
Experience:

Management: 1 year (required) IT: 3 years (required)
Work Location: In person