Job Description

Key Responsibilities:

1. Compliance, CQC, and Governance Support the management team in maintaining compliance with CQC standards and in preparing for inspections. Maintain up-to-date practice policies, protocols, and procedures, ensuring scheduled reviews are completed. Support internal and external audits, including gathering and organising required documentation and evidence.



Assist with the monitoring and reporting of mandatory training compliance. Support the management team in quality improvement and risk management, ensuring audit and incident actions are followed up. Maintain the Practice Index hub and other compliance tracking systems. Assist with the annual patient survey and collation of patient feedback.



Maintain and update the business continuity plan. 2. Health and Safety Assist the management team in monitoring compliance with health and safety legislation, including maintaining and updating risk assessments. Ensure required checks and records are maintained (fire safety, COSHH, DSE, first aid, etc).



Coordinate annual servicing and maintenance (PAT testing, emergency lighting, fire and intruder alarms, heating, automatic doors, air conditioning, etc). Maintain the key register and alarm code records, ensuring correct access levels. Ensure legionella and fire safety checks are completed and recorded. 3.



Human Resources Support recruitment processes, including placing adverts, issuing information packs, and arranging interviews. Maintain accurate HR documentation (job descriptions, employment contracts, DBS checks, indemnity insurance, professional registrations). Ensure workforce information is kept up to date on NWRS. 4.



Information Governance / IT Assist with Data Protection Impact Assessments (DPIAs) and GDPR mapping. Support completion of the Data Security and Protection Toolkit. Assist with updating Privacy Notices and maintaining IG compliance. Provide basic IT support to staff, liaising with the ICB IT department as needed.



Support updates to the practice website and social media pages. 5. Patient Services Support the management of patient complaints in accordance with the practice complaints procedure. 6.



Project Support Support the management team in planning and delivering new projects or initiatives. Provide administrative support for practice campaigns (e.g. annual flu campaign). 7.



Finance and General Office Duties Manage petty cash. Ensure office and kitchen supplies are maintained. Carry out general administrative duties to support smooth day-to-day operations.