Job Description

We are looking for an excellent all-rounder to join our team as an Assistant to the Practice Manager, providing essential support to the Practice Manager, GP Partners, and the wider practice team.
This is an exciting and rewarding role that sits at the heart of NHS General Practice, playing a key part in ensuring a high-quality experience for our patients and the efficient day-to-day operation of the surgery.
As part of the management team, you will work closely with the Practice Manager and Partners to help oversee practice operations, implement procedures, support staff, and contribute to service improvements. You will be actively involved in both administrative and operational tasks and play a vital role in maintaining a supportive, well-organised, and patient-centred environment.
We are seeking someone who is proactive, reliable, IT literate, and confident in communication with strong organisational skills and the ability to handle multiple tasks in a busy GP practice setting. Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
Main duties of the job
You will support the Practice Manager across a wide range of operational, administrative, and compliance tasks to ensure the smooth and efficient running of the surgery. This includes coordinating meetings, maintaining practice policies and registers, supporting recruitment and staff development processes, overseeing patient feedback and communication, and ensuring compliance with health and safety standards. You will also play a key role in supporting the reception/admin teams, leading on internal communications (e.g., newsletters, PPG meetings), and deputising for the Practice Manager in their absence.
About us
We are a forward-thinking GP practice based in a diverse and vibrant area of London. Caring for a patient population of over 6,000, we are proud to offer a full range of high-quality primary care services, delivered with compassion and efficiency.
According to the latest GP Patient Survey, we are recognised as one of the most recommended practices in our area, something we are truly proud of.
Our team is made up of dedicated professionals who not only prioritise excellent patient care but also support and look out for one another. We foster a friendly, inclusive, and collaborative working environment, with a strong emphasis on continuous learning and shared success.
Details
Date posted
28 August 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1783-25-0002
Job locations
737A Cranbrook Road
Ilford
Essex
IG2 6RJ
Job description
Job responsibilities
summary
Supervision and management of administration and secretarial teams, including HR direct line manager
Complaints liaison and management whole process
I.T. leadership
Provide high level administrative support to the Practice
Day to day premises management
Day to day operational support of the work of the Practice
Excellent communication with the Practice Manager and the Practice team as required on a daily basis Job description
Job responsibilities
summary
Supervision and management of administration and secretarial teams, including HR direct line manager
Complaints liaison and management whole process
I.T. leadership
Provide high level administrative support to the Practice
Day to day premises management
Day to day operational support of the work of the Practice
Excellent communication with the Practice Manager and the Practice team as required on a daily basis
Person Specification
Qualifications
Essential

• Educated to Advance level or Practice Management diploma or ILM level 3 or 5 or equivalent level of experience
• Evidence of Continual Professional Development

Desirable

• Practice Management diploma

Experience Working in a GP Surgery
Essential

• Experience Working in a GP Surgery
• practical experience in a busy primary care environment, supporting both clinical and administrative teams.
• Assist with patient enquiries, appointment booking, and maintaining accurate medical records.
• Support clinicians with the smooth running of clinics, ensuring patient flow and confidentiality.
• Familiar with NHS systems, safeguarding procedures, and health & safety requirements.
• Develop strong communication and organisational skills while working with a multidisciplinary team.

Person Specification
Qualifications
Essential

• Educated to Advance level or Practice Management diploma or ILM level 3 or 5 or equivalent level of experience
• Evidence of Continual Professional Development

Desirable

• Practice Management diploma

Experience Working in a GP Surgery
Essential

• Experience Working in a GP Surgery
• practical experience in a busy primary care environment, supporting both clinical and administrative teams.
• Assist with patient enquiries, appointment booking, and maintaining accurate medical records.
• Support clinicians with the smooth running of clinics, ensuring patient flow and confidentiality.
• Familiar with NHS systems, safeguarding procedures, and health & safety requirements.
• Develop strong communication and organisational skills while working with a multidisciplinary team.

Skills Required