Job Description

We are looking for an enthusiastic and conscientious administrator to join our friendly team, based at County Hall in Norwich. You will be working across the trust to support the leadership for Psychological Professions, Allied Health Professions and Social Workers.
You will need to demonstrate excellent organisational skills and experience in diary management, the ability to prioritise your own workload and that of others, and good working knowledge of all Microsoft packages. A professional attitude, interpersonal and customer service skills, and a dedication to confidentiality are essential.

• Working pattern will be 15 hours spread over 4 or 5 days a week
• Based at County Hall, Norwich, with occasional home-working
• Occasional travel will be required

If you are a proactive, organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information in a professional manner, providing support to senior managers.
Training will be given, however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
Duties include but are not limited to:

• Minute taking and meeting support
• Diary management
• Ordering
• Recruitment / Interview support

About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Details
Date posted
14 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year gross per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
246-COR7536900-A
Job locations
County Hall
Martineau Lane
Norwich
NR1 2UA
Job description
Job responsibilities
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Job description
Job responsibilities
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Person Specification
Qualifications
Essential

• NVQ Level 3 Business Administration or equivalent or willing to work towards

Desirable

• Qualification or Certificated Learning in Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.

Knowledge
Essential

• Maintaining administrative and information management systems, for example ESR

Desirable

• Knowledge of NHS policy / procedures
• Experience of maintaining NHS administrative and information management systems

Skills
Essential

• Proficient ICT skills including Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.
• Ability to work to strict deadlines and able to prioritise own workload
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Experience
Essential

• Understanding and experience in a full range of administrative procedures and systems gained through practice at intermediate level.
• Support to budget holders

Person Specification
Qualifications
Essential

• NVQ Level 3 Business Administration or equivalent or willing to work towards

Desirable

• Qualification or Certificated Learning in Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.

Knowledge
Essential

• Maintaining administrative and information management systems, for example ESR

Desirable

• Knowledge of NHS policy / procedures
• Experience of maintaining NHS administrative and information management systems

Skills
Essential

• Proficient ICT skills including Microsoft especially Outlook, Excel, PowerPoint, Word and Teams.
• Ability to work to strict deadlines and able to prioritise own workload
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Experience
Essential

• Understanding and experience in a full range of administrative procedures and systems gained through practice at intermediate level.
• Support to budget holders

Skills Required