Job Description

Are you ready to make a meaningful impact in a fast-paced, patient-focused environment where every day brings new challenges and opportunities to grow? Our Administration & Clerical (A&C) Team within the Therapeutic Services Department at Norfolk and Norwich University Hospital is seeking a proactive, enthusiastic individual to join us in delivering exceptional management support to our Therapies Outpatient Department.
As a key member of our team, you'll play a central role in the smooth running of our outpatient services--delivering essential Business Support that underpins effective Operational Delivery. Your contribution will help ensure that systems function efficiently, processes are well-coordinated, and communication flows seamlessly between patients, clinicians, and support staff. By keeping everything behind the scenes running like clockwork, you'll directly enhance the quality of care we provide, allowing patients to feel supported and clinicians to stay focused on delivering outstanding treatment.
This part-time role is ideal for someone who enjoys taking initiative, thrives in a structured yet dynamic setting, and values the power of collaboration. You'll have the autonomy to manage your own responsibilities while being surrounded by a team that's supportive, inclusive, and deeply committed to our shared mission.
Main duties of the job
The successful candidate must possess excellent time management skills, a positive approach and be able to remain calm under pressure.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills whilst demonstrating your knowledge of IT systems.
You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative, with minimal supervision.
Duties include, but are not limited to:

• Minute taking
• Ordering
• Recruitment / Interview support
• E-roster Management Support
• Clinic Template Creation
• Working flexibly within the role to cover duties in cases of planned and unplanned leave across the A&C Team.

You are required to offer a welcoming, friendly and supportive environment that provides a responsive administration service to both the administrative and clinical teams within Therapeutic Services.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
02 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
234-25-F0895-A
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Job description
Job responsibilities
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description
Job responsibilities
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential

• RSA 3 or equivalent advanced knowledge of MS Office software including Word, Outlook, Electronic scheduling, Databases / Spreadsheets, PowerPoint, Microsoft teams and Co-pilot.

Experience
Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.

Skills
Essential

• Ability to prioritise.

Attitude and Aptitude
Essential

• Flexible and adaptable - working well within a pressured environment.
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.

Person Specification
Qualifications
Essential

• RSA 3 or equivalent advanced knowledge of MS Office software including Word, Outlook, Electronic scheduling, Databases / Spreadsheets, PowerPoint, Microsoft teams and Co-pilot.

Experience
Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.

Skills
Essential

• Ability to prioritise.

Attitude and Aptitude
Essential

• Flexible and adaptable - working well within a pressured environment.
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.

Skills Required