Job Description

Job Context
We're looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.



You'll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you'll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro's growth objectives.



Location: Reading, RG1, on-site.
What You'll DoCollaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation. Empower the team of Account Manager's to have the most impactful interactions with customers within their segment. Develop and execute strategies per customer segment to maximise the value Simpro's customers get from the platform. Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy. Help scale and further shape Account Management team to drive the team metrics. Encourage and lead collaboration between internal teams. Represent Simpro for customers, both with executive sponsorship and customer frustrations.

What You'll BringExtensive experience in Account Management or Customer Success as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business. A strategic mindset and ability to build and maintain business insight. Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention. Excellent people management skills and experience building highly effective teams. The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner). Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders. Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams. Empathy for customers along with passion for revenue and growth. Strong analytical skills and a process-oriented mindset. Be tech savvy and have a genuine interest in software and products.

What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team
We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Welcome


Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us


Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.
Headline: Important Recruitment Fraud Alert


Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants.

These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment.

We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.