Job Description

Job description

At Ben & Jerry's we make the best possible ice cream in the nicest way possible, but

it's our three-part mission that really drives our business. If bringing your values to

work with you everyday sounds euphoric, this may be the place for you! Ben &

Jerry's offers a progressive benefits package that includes the usual stuff plus paid

family leave, staff discount and paid holiday.

We are seeking an enthusiastic individual to join our team as Manager. As a

Manager, you will oversee daily operations, managing staff, ensuring customer

satisfaction, optimising sales, controlling inventory, and maintaining a clean and

organised store environment, be responsible for budgeting, scheduling, and

implementing marketing strategies to drive business growth. Additionally, handle

administrative tasks such as payroll, ordering supplies, and handling customer

inquiries and complaints.

? Supervise Assistant Managers and/ or team members in the successful

operation of the Brand Hub

? Work with Operations Manager/Franchisee to prepare and oversee

departmental budget

? Work with Operations Manager, Marketing Manager, UK Brand Team on

planning and implementation of store marketing plan with emphasis on

marketing the store to drive top line sales & increase brand awareness

? Manage and develop the catering and off premise business including cakes

and delivery

? Oversee the development of fulltime Scoop Shop staff to maximize

performance and development through the use of Performance Development

Plan (PDP) process and ongoing coaching and development

? Identify and resolve problems from customers and staff members that affect

Brand Hub operations

? Work closely with retail and marketing operations on new products and

messaging that can enhance Brand Hub experience.

? Oversee the scheduling of all store staff and events

? Manage the overall store operations including appearance, cleanliness, and

compliance with safety and operating standards, and merchandising and

display execution

? Manage product selection specific to the retail site, based on analysis of sales

and margin performance.

? Hire and manage store staff ranging from 5-20 employees

? Develop and manage training and orientation for all employees with a strong

emphasis on providing excellent customer service

? Oversee the daily financial operations to include cash management, bank

procedures, ordering, inventory, register accuracy, preparation of sales and

inventory reports and analyses to enhance business operations

? Accountable for maintaining the accuracy of daily cashing in and out of all

registers and cashiers, sales to cash reconciliation, and daily sales summary

reports for their shift

? Support Retail Operations training needs

? Actively support company safety goals by ensuring consistent safe work

behaviours

Experience:

? 2+ years' experience supervising staff in a retail or food service environment

? Experience in high volume, fast paced retail environment

? Proven ability to lead people Strong accounting/finance experience Excellent

communication and decision-making skills

? Strong organisation and time management skills

? Strong project management skills and problem solving ability

? Ability to calmly and quickly handle stressful situations by being autonomous,

proactive and having a responsive disposition to anticipate and fulfil customer

needs

? Highly organized, energetic, team oriented individual with a positive "can -do"

attitude and a strong commitment to outstanding customer service

? Autonomous, proactive and responsive disposition to anticipate and fulfil

customer needs

? Leadership skills: Ability to lead and motivate a team, delegate tasks

effectively, and provide guidance and support to achieve store goals.

? Retail experience: Understanding of retail operations, including sales

techniques, inventory management, customer service standards, and store

merchandising.

? Organisational abilities: Strong organisational skills to manage store

processes efficiently, handle administrative tasks, prioritise responsibilities,

and ensure the smooth functioning of the store.

Job Type: Full-time

Additional Information:

? Physical aspects of the job include: oversize merchandise handling, bulk

containers of ice cream, supply orders, general cleaning and maintenance

and standing for long periods of time

Job Type: Full-time

Expected hours: 40 per week

Benefits:

? Company pension

? Discounted or free food

? Employee discount

Schedule:

? Flexitime

? Work Location: In person

Job Type: Full-time

Pay: 26,000.00-28,500.00 per year

Benefits:

? Company pension

? Discounted or free food

? Employee discount

Schedule:

? Flexitime

? Monday to Friday

? Weekend availability

Experience:

? Food preparation: 1 year (preferred)

? customer Service: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: 25,000.00-28,500.00 per year

Benefits:

Company pension Employee discount Store discount
Work Location: In person