Job Description

The Cheeseworks is a much-loved independent cheese shop in the heart of Cheltenham, known for its expertly curated cheese counter and friendly, knowledgeable service. Building on that legacy,

Upstairs at The Cheeseworks

is our new wine bar and restaurant space, offering guests a unique opportunity to enjoy cheese in its best light - paired with beautiful wines, seasonal accompaniments, and a warm, welcoming atmosphere.

https://www.upstairsatthecheeseworks.co.uk/

About the Role

As Manager, you'll oversee the day-to-day running of our wine bar, leading both front-of-house and kitchen teams. Your focus will be on delivering calm, confident service, curating beautiful cheeseboards, managing stock and supplier relationships, and supporting events, tastings, and seasonal menu changes.

You'll work closely with the owner to shape the evolving food and drink offering, maintain high standards, and ensure our guests enjoy an exceptional, welcoming experience every time they visit.

Key Responsibilities

Service and Operations

Act as shift lead and ensure smooth, high-standard daily service
Plate and present cheeseboards alongside FOH staff
Make wine and alcohol recommendations and oversee drinks service
Be a point of contact for resolving operational challenges during service

Team Leadership

Lead the front-of-house team and oversee coordination with the kitchen
Foster a positive, collaborative team culture
Support onboarding, training, and setting service standards

Stock and Cheeseboard Management

Order and manage cheese, alcohol, and dry goods
Monitor stock levels and maintain high standards of prep and hygiene
Ensure consistent quality in cheeseboard presentation and pairings

Events, Promotions and Development

Help plan and deliver tastings, seasonal events, and promotions
Collaborate on marketing content and social media posts
Contribute to the creative evolution of our menus and offerings

Compliance and Financial Management

Ensure food safety, cleanliness, and licensing compliance
Assist in managing budgets, pricing, and profitability
Track sales and stock trends, helping the business grow sustainably

What We're Looking For

Previous hospitality management experience (wine or cheese bar experience is a plus)
Confident wine and cheese knowledge or a strong desire to learn
Calm, organised, and friendly leadership style
Strong attention to detail and ability to work independently
Passion for delivering thoughtful, warm guest experiences

What We Offer

Opportunity to shape a much-loved, growing hospitality space
Support for training in cheese, wine, and hospitality
Supplier visits, tastings, and development opportunities
Annual pay reviews linked to performance
Creative input into menu and event planning
Supportive working environment with a three-month probation period and formal review

How to Apply

If you're ready to take the next step in your hospitality career and help lead one of the city's most unique food and drink spaces, we'd love to hear from you.

Apply now with your CV and a short cover note explaining why you're a great fit for Upstairs at The Cheeseworks.

upstairs@cotswoldscheeseworksltd.com

Job Type: Full-time

Pay: 27,000.00 per year

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Store discount
Schedule:

Day shift Night shift Weekend availability
Work Location: In person

Reference ID: Manager Upstairs