Job Description

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Position

The Manager of Client Experience is responsible for executing the market strategy of all in-store and offsite client events, with an emphasis on new and existing client activations and bespoke experiences, including retail events, festive celebrations and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.

Key Accountabilities

Work with the EMEA Client Relations team and retail partners on executing all in-store client events including out-of-network and caravan events. for local markets during festive moments, product launches, High end and other specific events. Build and monitor the event calendar and tracker. Ensure post-event reporting with clear ROI understanding the needs and proposing improvement actions. Work in partnership with local and regional teams on all events requests, including concept, merchandising, VM, logistics and reporting. Closely work with Client Relations team to ensure event production and logistics aligned with the market strategy. Manage market events budget - Work with production companies, agencies and vendors to support and execute client actions strategy.

Your Profile

Minimum 5+ years of experience in client experience, event execution, retail operations, or hospitality. Elevated & sophisticated communication and presentation skills Strong organizational skills with excellent attention to detail and ability to manage multiple projects simultaneously. Hands-on approach and proactive problem-solving skills to adapt quickly to changing priorities. Existing relationships with vendors/external partners

Preferred

Luxury industry experience Previous experience in a client relations/client facing role.

TIFFANY & CO.

MAISON

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Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations.


As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.