Job Description

Manager, Customer Solution Engineering (Northern Europe)
Location: London Office ( Hybrid - 3 days per week office attendance)
About Zuora
At Zuora, we're building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth - for their businesses, their customers and the planet.
Our platform powers some of the world's most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.
This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.
What You'll Do & Achieve

• Sales Partnership

• Partner directly with a Regional Sales Lead of Sales, and act as their technical counterpart
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
• Develop and implement innovative value-selling approaches adapted to Zuora's growing customer base
• Strategic Customer Engagement

• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
• Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
• Retention

• Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
• Lead and grow a high-performing Customer Solution Engineering team

• Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
• Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
• Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development
• Cross functional collaboration

• Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

Your Experience - Skills & Background

• Proven experience managing a large, diversified customer portfolio
• Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
• Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
• Solid understanding of SaaS software and recurring revenue business models
• Experience in billing, revenue recognition and the order to cash (OTC) space

Life at Zuora (#ZEOLife)
As a ZEO, you're empowered to take ownership, think differently and make a measurable impact. We're building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers.
We support our people with:

• Competitive compensation and performance-based incentives

• Comprehensive health and wellbeing benefits

• Generous, flexible time off plus company-wide year-end break

• Fully paid parental leave

• Learning & development stipend

• Volunteering opportunities and charitable donation matching

• Mental wellbeing resources and support

(Benefits may vary by country and will be discussed during the interview process.)
Flexible Working, Done Thoughtfully
Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you'll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.
Our Commitment to Inclusion
At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We're proud to be an equal opportunity employer and encourage applications from all communities.
If you need adjustments or support during the application or interview process, we're here to help.

Skills Required