Job Description

Job ID: 103205


- London






Do you want to work on complex and pressing challenges--the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place.
YOUR IMPACT


As the Manager of External Worker - Non-Tech you will oversee the delivery of external workforce models across regional teams, aligning engagement strategies to support Non-Tech function talent needs while also providing oversight of our Managed Service Provider (MSP) ensuring adherence to operational governance routines.


This role also includes partnering with Optimize teams to manage the end-to-end lifecycle of external talent, including onboarding, maintenance, and offboarding. As the Manager you will act as a risk guardian, ensuring compliance with policies and exception frameworks while driving enhanced customer experiences.


As part of the McKinsey Optimize function, you will play a key role in delivering seamless, efficient, and high-quality external workforce management services, ensuring exceptional and productive user experiences.


In this role, you will collaborate with functional teams and a Managed Service Provider (MSP) to drive operational excellence, enhance user satisfaction, and mitigate risks by ensuring compliance with policies, standards, and regulatory requirements across a dynamic global environment.


YOUR GROWTH


You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.


In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.


When you join us, you will have:

Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
YOUR QUALIFICATIONS AND SKILLS


Undergraduate degree required; advanced degree (e.g., MBA, PhD) or equivalent work experience preferred (varies by region) 5+ years of experience in external worker management and people leadership Strong problem-solving and decision-making skills, leveraging data and logical reasoning Excellent organizational skills with the ability to independently initiate and complete tasks Proficiency in creating high-quality deliverables (e.g., PowerPoint decks, Excel models, written materials) Exceptional time management in a dynamic, autonomous work environment Flexibility to work outside traditional business hours or handle urgent projects as needed * Effective verbal and written communication skills in English and local languages, adaptable to diverse audiences and seniority levels