Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are seeking a strategic Global Marketing & Communications Manager with a strong background in writing, graphic design and brand marketing to join our award-winning communications team. This team is responsible for: developing compelling communications campaigns that engage and motivate colleagues to be and deliver their best; driving awareness and usage of American Express' broad range of colleague benefits, programs, and initiatives globally (70k+ colleagues); and promoting and protecting the brand externally via proactive PR and social media strategies. This role will specifically oversee colleague benefits communications relating to physical, financial and mental health, playing a pivotal role in strengthening our position as a top company to work for.
Our ideal candidate:

• A multidisciplinary expert in writing, graphic design, and brand strategy, with a strong eye for detail and creative excellence.
• An agile leader who excels at managing multiple projects, balancing diverse stakeholder needs, and delivering high-quality results under tight deadlines.
• A collaborative team player who brings energy and creativity to cross-functional teams, fostering alignment and shared success.
• A motivated self-starter who confidently influences stakeholders, challenges the status quo, and drives innovation.
• A culture and lifestyle enthusiast, deeply attuned to social media, generational trends, and evolving brand identities.
• A strategic thinker and compelling storyteller who can tackle complex challenges while keeping sight of the big picture, crafting narratives and campaigns that inspire and engage - bringing ideas to life through words and visuals that resonate.
• Develop and execute innovative branded communications campaigns that promote world-class colleague benefits program and initiatives globally across multiple channels - from strategy through to delivery (including writing, design, and editing for digital signage, email, and intranet).
• Serve as a trusted communications and brand expert, ensuring alignment with the American Express brand identity and voice, developing assets, and reviewing global materials to manage reputational and compliance risks.
• Manage multiple projects and stakeholders across markets, balancing competing priorities and ensuring timely, high-quality delivery in a fast-paced environment.
• Lead end-to-end colleague communications, including content creation, stakeholder reviews, and distribution, while maintaining a consistent tone and visual identity.
• Provide consultative guidance to stakeholders on planning and delivering large-scale colleague initiatives, driving the full process from concept to execution - including strategy, key messaging, logistics, scripting, promotions, and post-event storytelling.
• Design and maintain intranet web pages and local communications channels, ensuring content is engaging, accessible, and up to date.

Minimum Qualifications:

• 5+ years of experience in corporate communications, marketing, or brand management
• Excellent written and verbal communications skills (editing, brand voice, brand identity)
• Expertise in Adobe Creative Suite (InDesign, Illustrator and Photoshop)
• Expertise in Microsoft Office (Outlook, PowerPoint and Word)
• Excellent attention to detail with outstanding organizational and project management skills
• Ability to operate effectively in a fast-paced, dynamic environment, demonstrating agility, sound judgment, and the ability to manage multiple priorities under tight timelines.
• Ability to lead, influence and manage multiple stakeholders.
• Experience with data-driven decision-making and using analytics to inform strategies.

Preferred Qualifications:

• Experience working in a highly matrixed, global organization, effectively navigating complex stakeholder environments.
• Proven experience in writing and storytelling, with the ability to craft engaging narratives across multiple platforms.
• Advanced expertise in graphic design, including the ability to create GIFs, kinetic text, and modern marketing campaigns within established brand guidelines. Hands-on experience in video production, including concept development, storyboarding, and editing would be a plus.
• Strong background in communications for a leading brand or relevant agency experience managing creative campaigns.
• Event planning expertise, including strategy, messaging, keynote development, and promotional activities.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required