Job Description

Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Hybrid, 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 7th May 2025
In a nutshell


At Virgin Atlantic, we are committed to delivering exceptional service and creating memorable experiences for our customers. We are seeking a dedicated and experienced professional to join our People Operations team as the Manager - People Operations Excellence, ROW. This role is pivotal in supporting our overseas People Operations teams and ensuring high performance across the globe.

As the Manager - People Operations Excellence, ROW, you will ensure the high performance of People Operations Rest of World, providing immediate and long-term support to our overseas People Operations teams. You will balance tactical with strategic initiatives, influencing our happiness score and ensuring the smooth delivery of our People Operations.

This role reports to the Head of People Operations and sits within the People Operations directorate. You will work closely with various stakeholders, including Cabin, Airports, Pilots, Customer Centres, and Retail, to drive excellence and compliance outside of the UK.


Day to day


Support the Head of People Operations in delivering innovative and progressive ways of building a community between the People Team and the wider company. Troubleshoot and implement new ways of working to remedy issues and engage others in the future vision for the function. Managing a team of 3, providing coaching and development within role, drive high performance and conduct reviews and appraisals. Use data and insights to deliver a performance-led culture that contributes to our happiness, NPS, and VOC targets. Drive excellence and compliance outside of the UK, ensuring all areas are supported during the moments that matter. Deputise for all People Operations managers in their absence, ensuring continuity and high performance.
About you


Experience in leading and managing teams, with good business acumen and curiosity in operational environments such as airlines or airports. Strong data and insight experience, as well as transformational and project management expertise. Must be an HR generalist with experience of delivering ER processes and exposure to Payroll and HR functions. Proven experience in working global remits from an HR perspective, specifically covering the US, Asia, and South African markets.
Our recipe for leadership


At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself


Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.