Job Description

Job Title

Manager, Self-Service EMEA Implementation Team
The EMEA Self-Service Implementation Team is responsible for the deployment and commissioning of Hardware Solutions in Airports located in the Europe, Middle East and Africa regions.


This namely encompasses all Common Use solutions used by passengers to check-in and board aircrafts (with and without biometry):


ACUS: Amadeus CUTE Services SSCI: Self-Service Check-In Kiosks SSBD: Self-service Bag Drops E-Gates: Either Security Gates or Self-Boarding Gates
As a Manager, your main responsibility will be to build a strong, self-organized, and customer-focused team that is empowered to plan, deliver, take initiatives, and solve problems autonomously. You will play a key role in inspiring, developing, and motivating your team while fostering a culture of feedback and continuous improvement.


As part of the role, a non-negligible amount of travel will be necessary, spending up to 4 weeks on Airport premises.

Team Responsibilities

Deploy and Test high-quality solutions that bring value to our customers while increasing the stability and quality of our applications. Assess and size changes needed to meet the requirements in Airports and Airlines RFPs and deliver our commitments on time and with great quality. Participate in transversal activities such as maintenance, testing, and production releasing. Reporting accurately and in a timely manner team activities to Senior Manager so that appropriate actions can be taken to acknowledge successes, alleviate workload and anticipate issues. Support the Business during Solution Design Phase. Work Hand in Hand with the Self-Service Engineering and manufacturing teams within our organization. Interact efficiently with the Amadeus Network Engineering and Planning teams Be a force of proposition and an example for the rest of our organisation.

Manager Role

Develop and grow each team member by:


Creating an open and inclusive environment, promoting diversity. Coaching team members, defining and implementing personalized career paths, training plans, and development strategies. Setting objectives, regularly reviewing and updating them throughout the year, fostering a culture of continuous feedback, and conducting performance appraisals. Leading recruitment and recruitment strategy, finding future team members to maintain a diverse and efficient team.
Build a high-performing team:


Drive changes to increase engagement, autonomy, efficiency, developing versatile skills, and self-organization. Understand team challenges and guide the team to efficiently remove impediments. Promote continuous improvement and innovation. Be accountable for the team's delivery and performance.
Raise team spirit, engagement, and alignment with the company vision:


Foster team engagement and contribution to our engagement initiatives (i.e. Engage). Share and explain the vision/strategy to the team. Motivate teams to support the business domain and the company vision and explain how it fits into the team's life. Ensure we retain our talents.

Business Understanding

Understanding of what it takes to design, build, and operate a large-scale, complex system that must operate flawlessly 24x7, 365 days per year. Awareness of the Airline industry, the Airport ecosystem, the Amadeus Operations structure, and standard Amadeus processes.

Ideal Candidate

Post-secondary degree in Computer Science or a related technical field, or equivalent experience. Experience in working with Common Use and Biometry solutions is a must Experience in the Travel IT industry is a must Previous management experience is a strong plus. Experience in customer-facing roles in a stressful environment is a strong plus. PLC programming is a plus. Understanding of Baggage Handling System Interfaces is a plus.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.


Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.