Job Description

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service(TM). Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.


At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.


We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.


By joining our team, you will have the opportunity to be part of a

global, diverse environment;

you will be joining a

winning team

with a

commitment to sustainability;

and a company where we get things done so that you can

make a positive impact

on the world.


We're looking for innovative and original thinkers to work in an environment where you can

#MakeYourMoment

so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.


If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Key Function

Owning the Partner Success Commercial forecast and execution of performance globally Owns the commercial levers for Partner Success including running the program to drive the relaunched partner tiers in FY26 Owns driving commercial sales process development for Partners to align on Sales methodology in positioning and selling Customer Success on Partner led deals

Key Responsibilities

Forecast governance and management

+ Working with Regional Channel VPs / Directors in managing the Partner Success forecast, highlighting risks and opportunities
+ Where required engages in specific Opportunities to support Regional Channel leaders in presenting, estimating, driving approvals and supporting contracts
+ Reports the Partner Success forecast and call numbers into the central governance for Success
+ Builds close collaborative relationships with Partners, Channel leadership, Partner Program leadership, Sales Leadership, AEs and CSPs to maximise the revenue potential of Partner Success
+ Participate in Lost Partner Success reviews, identifying how we can drive closer collaboration and provide additional tools to drive Partner Success revenue
+ Participates in Regional Enablement for Channel, GSI & Strategic Partners on Partner Success and the value of Customer Success for Partners

Partner Success Commercial Levers

+ Drive value based selling initiatives to Partners including:
- Programs that target specific partner groups (defined by typology, region, industry etc) to achieve specific time bound measurable outcomes
- Enablement that targets training specific skills and processes that reinforce how to sell Partner Success
- Collateral that develops how Partner Success delivers value based outcomes across the partner lifecycle
- Processes that improve our sales lifecycle to achieve improved commercial performance
+ Run these initiatives and measure the impact on commercial outcomes, reporting the performance centrally

Customer Success in Partner Opportunities

+ Build a Partner engagement program that is run through the Partner teams (Channel and GSI) to reinforce the value of Success, how it should be sold (the gold standard) and the benefits to the customer, the partner and IFS
+ Run the Partner engagement program, measuring performance through impact on partner-led sales opportunities including Success attach-rate and deal size
+ Actively manage in collaboration with the Partner Program where the gold standard and the commercial mandates are not being met

Partner Success Product Development

+ Collaborate with delivery and portfolio development as well as the partner program to focus on developing the Partner Success product based on commercial feedback

Qualifications

Strategic & Commercial Skills

Forecasting & Pipeline Management

Experience owning and reporting on global forecasts, including risk/opportunity identification and performance tracking.

Commercial Sales Strategy

Proven ability to define and execute commercial strategies aligned with channel and partner sales motions

Value-Based Selling

Demonstrated ability to develop and run value-based sales initiatives, including content and process development.

Program Management

Strong skills in designing, executing, and measuring go-to-market programs for partner success.

Partner Management & Channel Expertise

Channel/Partner Sales Knowledge

In-depth understanding of the partner ecosystem, especially managing relationships with GSIs, resellers, and strategic alliances.

Partner Enablement

Ability to develop training, enablement programs, and supporting collateral to educate and empower partners to sell Customer Success.

Joint GTM Execution

Strong collaborative skills for aligning with Partner Program, Channel Sales, and internal teams to drive joint go-to-market motions.

Analytical & Performance Measurement

Performance Metrics Tracking

Skilled in defining KPIs and success metrics for partner sales and enablement initiatives.

Revenue Analysis

Experience in analyzing revenue drivers and blockers at both opportunity and programmatic levels.

Product & Portfolio Input

Product Feedback

Ability to channel commercial and partner feedback into product development and enhancement cycles.

Customer Success Expertise

Deep knowledge of Partner Success principles and how they apply to partner-delivered services.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.