Job Description

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

Our Vision

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To be the world's most trusted global payroll partner, simplifying pay for all employees.

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Our Mission

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Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

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Our People

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Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

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What makes this role exciting

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CloudPay is seeking an experienced UK Payroll Manager to lead and grow our UK payroll operations within a fast-paced, collaborative environment. This is an exciting opportunity for a payroll leader who empowers teams, thrives on responsibility, team leadership, and takes pride in delivering payroll services that truly support clients and their people.

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In this role, you will lead and develop the UK payroll operations team, creating an environment where diverse perspectives are welcomed, and everyone is set up to succeed, while ensuring accurate, compliant, and timely payroll delivery for CloudPay's UK customers.

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Main responsibilities

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Manage the UK Payroll operations team, with direct management of those staff in the UK and indirect management for those in the EDP team (Philippines)

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Have overall responsibility for the allocation and processing of Payrolls for UK customers, and for ensuring accurate and timely delivery of Payrolls.

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Close monitoring and responsible for performance management of the team, and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture.

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Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams.

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Proactively manage Customer relations, avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required.

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Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle.

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Act as a backup to Supervisors during their absence on payroll processing issues.

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Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.

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Co-operate with other departments within CloudPay, seeking continuous improvement and strengthening the One CloudPay image for Customers

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Experience needed for this role

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Extensive knowledge and experience in Payroll processing.

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Experience in supervising and managing a team.

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Experience in dealing with customer escalations.

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Strong knowledge of UK statutory legislation.

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Project management.

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Knowledge management and precise document management skills

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High level of problem-solving and solution-focused

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Results driven

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Confident in managing internal and external stakeholders at all levels.

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Good work practice in accountability and ownership.

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About you and Our core values

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Taking ownership, working with integrity and respect

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Being a team player is key to our culture

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Solution and customer-focused

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Great initiative with the goal for excellence in achieving results

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Dedicated to developing and always looking for continuous improvements

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Be creative, be committed, be engaged and enjoy what you do

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United Kingdom Package and benefits

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Competitive Salary

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Competitive vacation allowance

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Calm app

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WFH Allowance

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Life Assurance

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Private Medical Insurance

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Cycle to Work Scheme

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EAP

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Eye Tests & Glasses Contribution

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Simplyhealth Enhanced Health Plan

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Pension Scheme

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Give-As-You-Earn (GAYE)

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Employee Referral Program

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CloudPay NOW

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Paid Volunteering days

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Marriage Leave

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Bereavement Leave

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Vacation Purchase Plan

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CloudPay is committed to being an equal opportunities employer. #LI-AC1 #LI-HYBRID

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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.