Job Description

Job Category: Development and Commercial Services
:
Are you a property professional who's experienced in providing a compliant lease management service? We are seeking a Managing Agent Officer to join our London based team on a full time, permanent basis.
Reporting to the Homeowner Services Manager you'll manage key process casework, including but not limited to, lease enforcement, permissions, compliance and consents. You will investigate and, if necessary, escalate disputes or instances of non-compliance to Managing Agents or Superior Landlords, as well as provide scrutiny of any formal notices and service charge information they serve upon Guinness.
We operate a hybrid working model which requires employees to work in the office for three days per week with the remaining two being from home.
Key Responsibilities

• Read & interpret documents: You will be able to read and interpret complex land ownership documents, such as leases and freehold transfers.
• Relationship building: You must be able to build and maintain effective relationships with internal and external stakeholders and advise and support customers, stakeholder teams, and colleagues with Superior Landlord and Managing Agent issues.
• Compliance: You will monitor, manage and report on financial and safety compliance on buildings and estates controlled by third parties and ensure any incidents of non-compliance are escalated in accordance with relevant protocols and legal options.
• Legislation knowledge: You will have a working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, and associated regulations and procedures.
• Subject matter expert: You'll be expected to providing subject-matter expertise across the organisation, including interpretation of leases, legal structures, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working.

Role Criteria
Essential:

• Educated to Level 2, GCSE Grade 4/C or above (or equivalent).
• Ability to read, interpret, apply, and explain complex title (i.e. leasehold) documents, structures and provisions.
• A good understanding of variable service charge provisions and practices.
• Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
• Excellent standard of oral and written communication.
• Experience and responsibility of health and safety or other equivalent compliance.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.

Desirable:

• TPI affiliation.
• RICS accreditation

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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About Us:
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.