Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Managing Consultant in our Digital Workplace / Employee Digital Services practice, you will be responsible for shaping and delivering high-impact ServiceNow solutions that drive measurable business outcomes. You will work closely with clients to analyse service management processes, design intelligent workflows, and lead the adoption of advanced ServiceNow capabilities.


This role places a strong emphasis on

Agentic AI enablement

,

AI Control Tower governance

, and

ROI benefit analysis

--ensuring clients not only adopt modern capabilities but also realise tangible value from them.

Key Responsibilities:

Agentic AI and Automation Enablement

Lead the design and implementation of intelligent, agent-driven workflows using ServiceNow's AI capabilities. Leverage

ServiceNow Agentic AI Fabric

to orchestrate multi-agent collaboration, integrate with third-party tools, and deliver autonomous, goal-driven outcomes. Champion the use of

AI Control Tower

to monitor agent behaviour, enforce governance, and ensure ROI-driven performance.

Consultative Engagement

Act as a trusted advisor to clients, aligning ServiceNow capabilities with strategic business goals. Identify opportunities to enhance service delivery, reduce operational friction, and improve employee experience.

Modern Workflow Design

Analyse and optimise ITSM, HR, and cross-enterprise workflows using ServiceNow's low-code/no-code tools. Translate business requirements into scalable, future-ready solutions.

Platform Adoption & Change Enablement

Drive adoption of advanced ServiceNow modules and features through enablement sessions, stakeholder engagement, and change management strategies.

Data-Driven Service Insights

Leverage ServiceNow Performance Analytics and reporting capabilities to deliver actionable insights and support continuous improvement.

Governance & Platform Maturity

Support the implementation of governance frameworks, platform health monitoring, and lifecycle management strategies to ensure sustainable growth and compliance.

Commercial Awareness & Growth Enablement

Identify opportunities to expand solution scope or introduce adjacent services. Collaborate with business development teams to shape proposals and support pre-sales activities.

Your Future at Kyndryl

As a Managing Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts. Whether you want to lead multi-disciplined teams as a Senior Strategy Consultant or delve into transforming Fortune 500 companies as a Strategy and Transformation Consultant - you'll have access to unlimited opportunities with Kyndryl.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Must-Have (or equivalent experience):

ServiceNow Certified System Administrator Hands-on experience with ServiceNow Flow Designer, Virtual Agent, Predictive Intelligence, and IntegrationHub Experience implementing or orchestrating AI agents using

ServiceNow Agentic AI Fabric

or similar agentic systems Familiarity with

AI Control Tower

for governance, monitoring, and ROI analysis of AI-driven workflows Strong understanding of scripting and configuration using JavaScript and ServiceNow APIs Experience with ServiceNow Performance Analytics and data-driven reporting Proven ability to deliver ROI-focused outcomes using Agentic AI in ServiceNow

Good-to-Have:

ServiceNow Certified Implementation Specialist (ITSM, HRSD, or other relevant modules) ITIL Foundation Certification Agile or Scrum certification Familiarity with DevOps practices within the ServiceNow ecosystem Understanding of Model Context Protocol (MCP) and Agent2Agent (A2A) communication patterns Experience designing multi-agent orchestration strategies across ITSM, HRSD, and cross-enterprise workflows

Interpersonal & Consulting Skills:

Trusted advisor mindset with the ability to influence stakeholders and drive strategic outcomes Strong communication skills with the ability to translate technical concepts into business value Experience managing diverse stakeholders across business and IT Commercial acumen and the ability to align technology solutions with growth objectives Self-starter with a proactive, resourceful approach to problem-solving Comfortable working in cross-functional, global teams

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.