Job Description

Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team!


As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. In this role you will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations. As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

Directly manages and help develop team members within the OSD team Manages incoming and outgoing Client queries related to the end-to-end Margin Services function Proactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediation Utilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model Partners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops Develop sexcellent networks of internal Stakeholders across the business Contributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required Supports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required Co-ordinates team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions Collects and maintains internal resources and documentation on collaboration sites such as SharePoint Provides reporting, analytical, communications and project support to MS Operations management

Required qualifications, capabilities, and skills

Leadership/management experience Strong verbal and written communication skills for clear Executive Messaging Effective Client Management skills, and ability to deliver challenging messages Excellent attention to detail and accuracy Ability to understand complex models within the financial sphere Problem-solving and data analysis Strong time management skills, and ability to prioritise and work under pressure Self-motivated, tenacious and able to work with high degree of independence

Preferred qualifications, capabilities, and skills

* Experience within Collateral or Derivatives