Job Description

Arabica is seeking a dynamic, hands-on

Market Supervisor

to be the operational heartbeat of our renowned stall at Borough Market. We are celebrated for bringing authentic, high-quality Levant cuisine--especially our signature shawarma--to London.


The Supervisor is a pivotal leader who ensures the consistent execution of the Arabica standard:

exceptional product quality, flawless hygiene, and an energetic, authentic customer experience

in the heart of London's finest food market. This is a role for a natural leader with a passion for Middle Eastern flavour and operational excellence.

Key Responsibilities

1. Operational Excellence & Shift Command

Leading the Line:

Take full command of daily market shifts, orchestrating the seamless setup, rapid service, and meticulous close-down of the stall operation.

Team Leadership:

Supervise, energise, and motivate the Market Assistants. Efficiently delegate roles--from the till to the carving station--to maintain high throughput during peak market rushes.

Training & Mentorship:

Coach the team in the distinct Arabica service style, ensuring every interaction is warm, efficient, and professional. Train staff on the precise art of shawarma preparation and assembly.

Flow Management:

Proactively manage queueing systems and customer flow to maximise sales and minimise wait times, reflecting the efficiency expected in a premium market environment.

2. Quality Guardianship & Product Authenticity

The Shawarma Standard:

Ensure the consistent, perfect preparation of our flagship shawarma. Monitor meat quality, cooking temperature, seasoning, and carving technique to meet Arabica's exacting standards.

Ingredient Integrity:

Oversee the proper handling, rotation, and storage of our fresh, high-quality ingredients, from house-made pickles to bespoke spice blends, adhering to

FIFO

principles.

Visual Appeal:

Maintain the stunning, clean presentation of the stall and all food displays, reflecting the sophisticated aesthetic of the Arabica brand.

3. Compliance, Cash & Customer Connection

Hygiene Focus:

Maintain

uncompromising standards

of food safety and hygiene (HACCP), ensuring the stall is always ready for inspection and consistently working towards a top-tier hygiene rating.

Financial Oversight:

Accurately manage the till operation, processing transactions, managing floats, and completing precise end-of-day sales reconciliation.

Ambassadorship:

Act as a vibrant Arabica ambassador, engaging with Borough Market customers, sharing the story of our food, and expertly handling immediate customer feedback with grace.

Skills and Qualifications

The Ideal Candidate

Experience:

1-2 years of proven supervisory or senior team leader experience in a premium, fast-paced food service, street food, or quality casual dining environment.

Passion for the Levant:

A genuine appreciation for Middle Eastern cuisine and a commitment to serving food of authentic, exceptional quality.

Shift Mastery:

Demonstrated ability to lead and motivate a small team under intense pressure in a high-volume setting.

Certification:

Current

Level 2 Food Safety and Hygiene

certificate is essential.

Flexibility:

Must be reliable, highly punctual, and fully available for the required market hours, including key trading days (Fridays/Saturdays).

Arabica Offers

A competitive salary package and opportunity for performance bonuses. The chance to lead operations for an acclaimed brand in London's premier food market. Intensive training and career development opportunities within the expanding Arabica group. Generous staff meals--enjoying the finest Middle Eastern street food daily!
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