Job Description

We are Step Change Outsourcing - a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of over 200 people, we have all the expertise of a big contact centre with the personal care of a small business.

Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.

We work with some of the UK's leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.

The Marketing and Communications team is responsible for ensuring all marketing and communication materials, both online, offline, internally and externally are planned, developed and executed brilliantly to support the SCO brand.

This is a crucial role which centres on supporting the Planning, Governance and Communications Director in building the marketing & communication plan, which you will play a pivotal role in delivering.

Main Responsibilities:

Support the Planning, Governance and Communications Director by conducting research to identify new ideas and staying informed about industry trends. Developing and expanding our social media presence to strengthen brand awareness and support client development & recruitment efforts. Creating compelling digital content for both internal and external audiences that reflects our mission, values, and tone of voice. Managing the Step Change Outsourcing website, including writing SEO-friendly content, optimising images, and ensuring the site remains functional and user-focused. Collaborating with the Learning & Development team to create engaging, interactive training materials that enhance the employee learning experience. Assist in new project launches & supporting alignment and integration of campaign activity across all brands. Plan and implement employee programs focused on wellbeing, engagement, and incentives to foster a positive workplace culture. Implement a range of offline communication activities, including coordinating in-house photo shoots, creating visual assets, and producing marketing literature and collateral. Ensuring brand consistency across all marketing materials and internal communication channels by adhering to established brand guidelines. Communicating with a variety of key stakeholders both internally and externally. Providing operational support through internal event coordination

What's in it for you?

After successfully passing probation, you have the opportunity to earn a bonus of 50 per month subject to completion of monthly objectives Profit Share scheme - where you automatically enrol for a share of the company's annual profit Working for a Sunday Times Top 100 Company 28 days annual leave inclusive of bank holidays - with the opportunity to gain additional two days though our Increased Holiday Entitlement Scheme EE Friends & Family discount Free Employee Assistance Programme Pension contribution Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation Free on-site parking Canteen on-site

Skills and Experience:

A degree in English, Marketing, Communications, Digital Media, or a related field. Previous experience in a marketing agency or within an in-house marketing, digital, or communications team is preferred Knowledge of digital tools such as Canva, Adobe Suite, Google Analytics & Meta Business Suite Solid understanding of marketing strategy, planning, and execution Exceptional attention to detail with a strong focus on quality and accuracy Excellent organisation skills Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Have excellent communication skills, both verbal and written High proficiency in using PCs and digital platforms, including social media channels such as Facebook, Instagram, TikTok, and presentation tools like PowerPoint Experienced in copywriting and digital content creation, with a strong ability to develop clear & engaging material Familiar with current marketing technologies and digital trends. Good understanding of SEO principles and techniques Excellent interpersonal skills with the ability to build and maintain strong working relationships Continually display reliability and professionalism at all times
This role is a full-time position, 38.75 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00-15:45.

This role is office based.

Job Type: Full-time

Pay: 24,603.15 per year

Application question(s):

Can you give an example of a time you had to quickly learn a new tool, process, or platform? What experience do you have in developing digital content for both internal and external audiences?
Work Location: In person