Job Description

Northamptonshire County Cricket Club have an exciting opportunity for a Marketing and Communications Manager to join the Club's Commercial Team. This new position will lead on developing and delivering an effective marketing/communications strategy across all areas of the business, incorporating the professional and recreational games as well as The County Ground as an events venue. The successful candidate will lead a Marketing team, and play a key role in implementing on a number of marketing campaigns throughout the calendar year, focusing on delivering clear ROI across all areas.

Safeguarding Statement

Northamptonshire County Cricket Club is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.

Duties will include:

Marketing

Manage the production of all marketing materials for both cricket and events via internal graphic design as well as external agencies i.e. advertising, brochures, digital and social assets

Oversee the creation of website content and responsible for all website management with web agency

Deliver effective and timely email campaigns to targeted audiences via mailchimp

Oversee all social media activity and work with Media & Marketing executive for delivery of business tone of voice and communication strategies

Collaborate with the ECB to deliver joined up marketing activity where appropriate and Two Circles on post-match survey content

Ensure consistency across all marketing communications and branding

Responsible for creation and implementation of marketing strategies and campaigns to help drive engagement and enquiries across The County Ground events venue business

To work with the Head of Commercial to manage and best use Marketing budget

Communications

First point of contact for all press, ECB and PCA enquiries

Manage media interview and image requests, and liaise with players as required

Production of press pack and delivery of press/media day

Oversee the creation and distribution of all press releases

Proactive press and media management to push stories into wide press

Creation of editorial as required for press, website and communications on behalf of the Board, Senior Management and Players

Match Day

Liaison with Sky/ECB match manager where necessary

Manage and delivery the Clubs' Live Stream, including the management and booking of

commentators and production staff

Manage and deliver matchday activations - match sponsors, mascots and in-ground entertainment

Creation of match day scripts for the public announcer and match day host

Management of post-match news stories, post-match press requests and liaison with Cricket Writers Bureau

Overall management of big screen production and match day host to ensure smooth T20 match day experience

Creation and delivery of match day themes and experienced built around improving customer experience and providing differential experiences for different fixtures, aimed at targeting specific groups

Ticketing

Management of the ticket office and sales process

Plan and assist with implementation of Season Ticket distribution and fulfilment

Backend admin for set up and management of fixtures/concerts

Manage ticket requirements for pro squad & internal staff

To assist and problem solve queries on membership and ticketing as well as general customer service

To assist and complete ticketing reports, both internally and externally



Ensure that all calls, emails and voicemails are answered to a high standard of customer service

Oversee retail space and maintain a clean and welcoming environment

Management of info@ club email inboxes

Community

Work closely with Steelbacks in the Community and the Steelbacks Foundation to deliver a calendar of school's activity utilising players to inspire and engage the audience

Liaise with NTFC and Saints on community projects and develop tie-ups to build on their activity to secure positive coverage

Organise and publicise NCCC's Community and Family days, working closely with the events team

and any external parties

Additional Roles

Work with partnerships team to ensure all digital and matchday inventory is delivered as agreed

Manage and maintain relationships across a number of departments within the business in order to achieve required outputs and business goals

Support COO and wider commercial team as required You will be:

Hard working and committed to achieve goals across several areas

Experienced at working with several platforms and products but not limited to: WordPress, Adobe Suite, Mailchimp and all social media platforms

Passionate about sport and delivering excellent customer experience, a good knowledge of cricket is desired but not essential

Experienced in delivering successful marketing campaigns with a proven track record of delivering against business goals

What we can offer:

Competitive Salary

An employee benefits platform offering discounts on a wide selection of shops, gym memberships, holidays etc.

Access to an employee savings scheme, offering competitive rates.

Cycle to Work Scheme

Employee Assistance Programme, offering counselling and assistance for a wide number of issues.

Complimentary/Discounted tickets to cricket fixtures and events at the County Ground

Employee Pension

28 days holiday, including bank holidays.

To apply for this role, please forward your cv with a covering letter (no more than one side of A4) outlining why you are suitable to HR@NCCC.Co.uk.

NCCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status

Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Schedule:

Weekend availability
Work Location: In person