Job Description

Description

Reporting to the Senior Marketing and Communications Manager, this role is responsible for leading and delivering complex marketing and communications narratives that support the Ports of Jersey ("PoJ") Strategic Business Plan and operational success.

The postholder will provide marketing, communications and PR technical expertise, manage their own workload, and deputise for the Senior Manager when required. They will take ownership of major organisational narratives--such as the Airport Master Plan, Harbour Master Plan, La Folie development--ensuring these are developed, communicated, and embedded effectively across all channels.

Key Responsibilities

Lead the development, delivery, and ongoing management of major Ports of Jersey ("PoJ") narratives, including but not limited to the Airport Master Plan, Harbour Master Plan, La Folie development and PFAS. Ensure these narratives are strategically aligned and effectively communicated across all relevant channels to internal and external stakeholders. Act as the principal owner for these high-profile narratives, ensuring consistency, clarity, and impact in all communications, and adapting messaging for different audiences as required. Develop, implement, and evaluate complex marketing and communications plans and campaigns that support organisational objectives, ensuring high-quality, consistent messaging across digital, print, and internal channels. Set and implement communications strategies for major projects, ensuring alignment with the broader Strategic Business Plan ("SBP"). Build and maintain a comprehensive network of internal and external stakeholders, including senior leaders, project teams, and commercial partners, to support joined-up messaging and brand consistency. Represent the communications function at Programme Board meetings and other senior forums, providing expert advice and constructive challenge to senior leaders. Anticipate, mitigate, and respond to complex risks to the reputation of the PoJ and its major projects, supporting crisis management and high-risk communications as required. Provide robust, deliverable communications advice to senior leaders and act as a point of contact for media relations and public statements during incidents or emergencies. Mentor and support the marketing and communications team, fostering a collaborative and high-performing culture, and providing coaching and development opportunities. Deputise for the Senior Marketing and Communications Manager as required, ensuring continuity of leadership and decision-making. Monitor, analyse, and report on the effectiveness of communications and marketing activity, using data and insights to continuously improve engagement, reach, and impact. Evaluate communications and marketing activity to demonstrate support for key priorities and return on investment, recommending improvements based on learnings from campaigns.

Skills, Knowledge and Expertise

Degree or equivalent qualification in Marketing, Communications, Public Relations, or a related field. Professional accreditation (e.g. CIPR, CIM) or ongoing CPD in communications or marketing. Have the experience to provide specialist knowledge, guidance, and innovation in areas such as digital marketing, analytics, campaign planning, and narrative development. At the same time, as a generalist, they will demonstrate adaptability, strong judgement, and the ability to manage diverse projects and priorities, often working autonomously and making decisions that impact team and PoJ outcomes. Experience working with senior leaders and cross-functional teams. Excellent written and verbal communication skills. Experience in community engagement and stakeholder communications. Familiarity with the operational and reputational complexities of airport or maritime environments. Proficiency in digital marketing platforms, analytics tools, and content management systems. Strong understanding of brand management, audience engagement, and campaign performance metrics. Skilled in media handling, including drafting press releases and supporting reactive statement. Knowledge of accessibility standards and inclusive communications practices. Familiarity with crisis communication planning tools and protocols. Experience with video production, graphic design, or social media advertising platforms. Strong organisational skills; able to manage own workload and deadlines. Clear, confident, and adaptable communicator. Collaborative and supportive team member. Professional and ethical, maintaining confidentiality and representing Ports of Jersey with integrity Customer-focused and responsive. Creative and innovative; brings fresh ideas to campaigns and messaging. Proactive and self-motivated. Empathetic and inclusive; values diverse perspectives. Adaptable and comfortable working in a fast-paced environment. Commercially aware.

Benefits

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;GP 75 Dental 75 Optical 75 Dental accident 300 Physio/ acupuncture/ chiropractic 200 Diagnostic tests/ scans 300 Health assessment 100 Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at all of our locations.



We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;5% employer contribution rate on basic salary plus shift Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10% You are eligible to join the pension scheme the month after successful completion of your probation Minimum joining age - 18 You are not able to join the pension scheme once you reach Government of Jersey state retirement age Cash sum payable to nominated beneficiary if the member dies in service.

About Ports of Jersey

We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.



We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.


At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.