Job Description

Marketing and Creative Executive
Full-time, permanent
Reporting to: Head of Brand and Marketing
Location: Fitzrovia, London
Role Overview
As Marketing and Creative Executive, you'll be a key support to the Marketing team; helping to keep our channels, campaigns and communications running smoothly. You'll play an important part in how the brand shows up creatively and visually - including content, digital channels and in-store touchpoints. This role is ideal for someone creative, with great taste and a sharp eye for detail, who's excited to combine creativity and organisation to keep the brand looking its best.
Key Responsibilities
Channel Updates & Content

• Own updates for brand channels and menus
• Ensure all customer-facing content is accurate, up to date and on-brand.
• Coordinate asset distribution across channels.

Customer Experience

• Monitor and respond to customer feedback
• Spot trends and share insights with the team.
• Support initiatives to improve the in-restaurant and online experience.

Design & Content Support

• Support the Graphic Designer in producing and adapting campaign assets inline with brand.
• Support the Social Media Agency with content creation, briefing and approvals.
• Help with photoshoots, content creation and asset management.

Marketing Communications

• Draft and distribute weekly/monthly updates to stores, ensuring clear guidance on campaigns, offers and local activity.
• Manage the marketing inbox and answer store queries on campaigns, offers and promotions.

Local Marketing Support

• Assist restaurants with local marketing requests.
• Track and report on local activity, sharing successes and learnings.

General Marketing Support

• Assist the team with campaign planning and execution.
• Help monitor competitors and cultural trends.

• Provide ad-hoc admin support to keep the marketing team running smoothly.

Skills & Experience

• 6-12 months' experience in marketing, content or hospitality.
• Organised and detail-oriented, with a can-do attitude.
• Confident communicator, able to write clearly and manage multiple stakeholders.
• Design skills and/or understanding of Adobe Creative Suite a bonus.
• Familiarity with digital channels (social, web, app, CRM), and SEO copywriting.
• Creative eye with interest in branding and content.
• Passion for restaurants, hospitality and delivering great customer experiences.

Benefits

• 25 days holiday + bank holidays + extra day off for your birthday!
• Bonus scheme
• 100% discount on food at Tortilla & Chilango restaurants
• Pension contribution
• Perkbox membership (access to wellbeing programme & thousands of discounts)
• An exciting a staff socials diary of events ranging from summer socials, our annual conference, and famous Christmas parties and much more in between!

The Brand
Founded in October 2007, Tortilla is the UK's largest fast-casual Mexican restaurant group, offering a high-quality, affordable, and freshly prepared California-style Mexican menu.
Tortilla was founded by Brandon and Jen Stephens after they identified a gap in the UK market for a high-quality, fun, and affordable fast-casual Mexican restaurant We are committed to maintaining the authenticity of our ingredients and preparation methods - we do not have a single freezer on site!
Following a period of impressive growth, we operate a multichannel order strategy that enables customers to enjoy our fast, filling, fresh food across dine in, self-serve, take away, click & collect and delivery. This is supported by more than 65 Tortilla restaurants across the UK, 10 sites in Dubai and Saudi Arabia, 32 newly acquired sites in France and partnerships with leading delivery platforms.

Skills Required