Job Description

ABOUT US

IDEA Design Hub CIC (IDEA) is a UK-based

social enterprise

, originally founded in Hong Kong in 2009 and now expanding in London since 2021. We use

design thinking, creativity, and empathy

to inspire children through architectural design and experiential learning.

Our programmes have reached children across the UK, Hong Kong, Cambodia, Nepal, and India, and in 2015 our work was recognised by

UN Volunteers

for contributing to the Millennium Development Goals.

In 2025, IDEA was awarded the

Microsoft Change X funding award

to refurbish a

sensory garden for SEND children

at a primary school in West London. More recently, we were selected to deliver the

Holiday, Activities and Food Programme (HAF)

funded by the

Department for Education and Bromley Council

, supporting children and families through creative learning.

OUR VISION

We believe every child should have the opportunity to explore creativity, problem-solving, and human-centred design in a supportive environment.

OUR PROGRAMMES

Since 2009, IDEA has been running creative, hands-on learning programmes across the world, including:

Little Architect Club Little Product Designer / Fashion Designer Club STEM Maker Club Comic & Manga Club Digital Art and Video Game Club School Building Project Outdoor Learning Space Design Public Furniture Design & Build Event Creative Training Workshop

OUR PARTNERS (London)

Shepherds Bush Library, Hammersmith Greenside Primary School, Hammersmith Holy Cross RC Primary School, Fulham Kenmont Primary School, Hammersmith Old Oak Primary School, Hammersmith St John XXIII Catholic Primary School, Hammersmith St John the Baptist Junior School, Kingston upon Thames St. Agatha's Catholic Primary School, Kingston upon Thames St Mary's RC Primary School, Hammersmith The Good Shepherd Catholic Primary School, Hammersmith Park Walk Primary School Eden Primary School Darrel Primary and Nursery School East Acton Primary School West London Free Primary School Kensington Primary Academy

OUR PARTNERS (International)

Ying Wa College (Hong Kong) Caritas Wong Tai Sin Centre (Hong Kong) Youth Outreach (Hong Kong) Cambodian Children's Advocacy Foundation (Cambodia) Future Village (Nepal) Kalki Welfare Society (India) Allam's Creative (India)

OUR TEAM'S EXPERTISE

Architectural Design & 3D Printing Creative & Experiential Learning Design Thinking Human-Centred Design Elderly-Friendly Design

THE ROLE: ENGAGEMENT & OPERATION MANAGER

We are seeking a

dynamic, people-focused, and results-driven Marketing and Operation Manager

to join our growing team. This role blends

business development

(building partnerships with schools, parents, and community centres) and

operations management

(leading after-school programmes, liaising with schools, and supporting art and design teachers).

The ideal candidate will have strong relationship-building skills, a passion for education and creativity, and the ability to drive both growth and delivery in a fast-paced, start-up social enterprise environment.

KEY RESPONSIBILITIES

Identify and pursue new business opportunities through research, networking, and outreach. Build and maintain strong relationships with schools, parents' groups, and community partners. Conduct market analysis to identify trends, competitor activities, and opportunities for growth. Collaborate with marketing to promote our programmes and social mission. Prepare and deliver engaging presentations to prospective clients and partners. Negotiate and secure contracts and agreements. Manage after-school programmes, ensuring smooth operations and high-quality delivery. Liaise with partner schools and oversee art and design teaching staff. Maintain accurate records using Salesforce and provide regular reporting to management.

KEY SKILLS & COMPETENCIES

Minimum 2 years' experience in business development, sales, or partnership management. Strong interpersonal and networking skills with the ability to build trust quickly. Excellent written and verbal communication, including presentation skills. Proficiency in Salesforce or similar CRM tools. Strong analytical and problem-solving skills. Proactive, self-motivated, and target-driven. Ability to balance strategic growth with day-to-day operational management. Flexible, resourceful, and comfortable working in a start-up social enterprise environment. (Desirable)Experience in art, design, education, or creative learning sectors.

REQUIREMENTS

Degree in marketing, business administration, or a related field (or equivalent experience). Professional, well-organised, and confident in client-facing roles. Intuitive and empathetic approach to understanding client and community needs. Enthusiasm for creativity, design thinking, and social impact.

WHAT WE OFFER

Opportunity to shape and grow a creative social enterprise with international reach. A supportive, collaborative, and mission-driven team. Professional development opportunities in both business and creative education. The chance to make a meaningful impact on children, schools, and communities.
Job Types: Full-time, Part-time

Pay: 24,000.00-30,000.00 per year

Experience:

Business development: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person