Job Description

Title:

Marketing and Partner Loyalty Apprentice

Salary:

19,350

Working hours:

Mon-Fri, 9am to 5:30pm

Working arrangement:

Office-based

Location:

Weybridge

Apprenticeship:

Multi-Channel Marketer level 3

Qualification:

Level 3 CIM Foundation Certificate worth 1,000+

About our client

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Our client offers sustainable home solutions, including heat pumps, air conditioners, air purifiers, and ventilation systems, to enhance comfort and energy efficiency. Their products provide heating, cooling, and clean air for various residential needs.

Job overview

You will be support the marketing, sales and customer engagement strategy by providing dedicated administration of the business' customer loyalty programmes and executing multi-channel marketing activities in order to promote our products and services.

Your accountabilities

Providing administration support for the Partner Loyalty Programmes Administrating partner proposals and membership levels Setting up accounts on the Partner Portal Processing Business Development Fund claims for Commercial Customers Processing Business Reward Fund claims and vouchers for Residential Customers Liaising with partners to answer queries and resolve access issues Providing user experience support for the online Partner Portals Raising tickets for UX improvements and testing new features Logging software issues and prioritising for resolution Uploading serial datasets to support portal processes Sourcing branded merchandise and customer gifts for the partner loyalty programme, ensuring that all branded goods support our clients' brand values and deliver best value Helping to develop content for monthly email newsletter relating to the Partner Loyalty programmes Adhering to brand guidelines to complete projects according to agreed deadlines. Liaising with relevant internal and external stakeholders including clients and suppliers Performing general administration tasks and housekeeping across the wider Marketing and Communications team Tracking spend on the marketing credit card Monitoring email inboxes and forwarding emails to the relevant team members or departments to action

Key responsibilities

Supporting individual marketing projects to achieve the best ROI and customer experience Liaising with relevant internal stakeholders and external customers and influencers Contributing to the development and implementation of the UK's marketing calendar Ensure that all projects uphold the brand values, core messages and strategic aims of the business. Controlling spend according to budget set per internal order, maintaining project plans to ensure financial records are accurate, and executing financial processes associated with projects e.g. raising purchase orders, maintaining credit card records, setting up vendors Delivering and promoting customer service excellence throughout the organisation Ensuring all personal data processed in marketing software is maintained according to GDPR legislation Ensuring our client's corporate philosophy and values are adhered to in all HR policies and procedures

The ideal candidate

Achieved C/4 and above in English and maths GCSEs Educated to A-level or higher in synergistic subjects Valid driving licence and access to a vehicle Ability to work well with other people, inside and outside the organisation Ability to work independently in a busy office environment Ability to complete specific projects within the deadline set Punctuality & reliability Good financial planning/budgeting skills. Demonstrate an enthusiasm for customer service Excellent communication skills, both verbal and written. A strong eye for detail Aptitude for working with digital software to achieve goals An interest in marketing, media and communications Experience of organising travel & events

The Apprenticeship

This role will be part of a level three Multi-Channel Marketer apprenticeship provided by The Marketing Trainer. The apprenticeship covers a wide range of topics over its 15-month duration, including:

Campaign management; Content creation; Social Media marketing; Digital and traditional communications; Brand management; Communication skills; Project Management; And much, much more.
All training and support will be conducted remotely via small group training cohorts and one-to-one coaching sessions that ensure you receive individualised support along the entirety of the apprenticeship.

In addition to this, the successful candidate will be enrolled on a full CIM Foundation Certificate at no extra cost to you. This means that once you're finished on the apprenticeship you'll be awarded two distinct qualifications as opposed to one.

Job Type: Apprenticeship

Pay: 19,350.00 per year

Ability to commute/relocate:

Weybridge: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person