Job Description

Location: London - Hybrid (3 days in office per week)

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Chambers is seeking a detail-oriented Marketing Automation Manager to lead marketing automation strategy and execution across the customer lifecycle. Reporting to the Head of Marketing Operations, you will collaborate closely with Demand Generation, Sales, and Customer Success to deliver impactful programs that drive pipeline, revenue, and retention.

Main responsibilities:

Own and manage marketing automation workflows in Pardot/Salesforce, including email campaigns, nurture programs, and lead scoring. Develop segmented, timely communications that support the sales funnel and maximise customer retention. Ensure smooth campaign execution, accurate lead routing, and reliable data flow across marketing and sales systems. Partner with Sales and Customer Success to drive MQLs and SQLs for both new business and expansion opportunities. Produce regular Salesforce and Pardot reports, tracking campaign performance, conversion metrics, and marketing impact. Analyse performance data to identify optimisation opportunities and improve operational efficiency. Collaborate with the Salesforce Administrator to maintain and enhance CRM processes supporting marketing activity. Maintain documentation and uphold best practices for marketing operations, data governance, and process consistency. Manage and support the Email Marketing Specialists. Work with the Marketing Data & Insights Manager to enhance data hygiene, refine the ideal customer profile (ICP), and strengthen segmentation for more precise targeting. Partner with the Digital Marketing Manager to integrate automation tools with the website and digital channels.

Skills and qualifications:

Strong understanding of Salesforce CRM for reporting, data management, and sales enablement. Hands-on experience with marketing automation platforms (ideally Pardot) to build, execute, and optimise campaigns. Ability to interpret data and translate insights into actionable improvements. Experience creating dynamic, multi-step nurture campaigns that drive engagement and conversion. Comfortable working with large datasets for segmentation, cleansing, and data quality improvement. Experience managing or mentoring team members is desirable. 5+ years' experience in Marketing Operations or a related field. Excellent written and verbal communication skills with strong attention to detail. Proactive, solutions-focused mindset with a willingness to experiment and test new approaches (e.g. A/B testing). Strong understanding of Salesforce/Pardot and how data flows between marketing and sales systems. Ability to manage multiple projects and priorities in a fast-paced environment. Strong project management and cross-functional collaboration skills. Degree or relevant marketing qualification.

About us:

Chambers and Partners is the world's leading legal rankings and insights intelligence company.

For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally.

The Chambers' research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent.

Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services.

Our Purpose is to differentiate the best legal talent for when it really matters. Our Mission is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our Vision? is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists.

We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms.

Equal Opportunity Statement:

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

Job Types: Full-time, Permanent

Benefits:

Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Sick pay Work from home
Work Location: Hybrid remote in London EC4A