Job Description

Vacancy No

VN1039

Location

London

Employment Type

Perm

Basis

Full Time

Fixed Term Duration

Overview

Chambers is seeking a detail-oriented Marketing Automation Manager to lead marketing automation strategy and execution across the customer lifecycle. Reporting to the Head of Marketing Operations, you will collaborate closely with Demand Generation, Sales, and Customer Success to deliver impactful programs that drive pipeline, revenue, and retention.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.




Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the , additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.

Main Duties and Responsibilities

Own and manage marketing automation workflows in Pardot/Salesforce, including email campaigns, nurture programs, and lead scoring. Develop segmented, timely communications that support the sales funnel and maximise customer retention. Ensure smooth campaign execution, accurate lead routing, and reliable data flow across marketing and sales systems. Partner with Sales and Customer Success to drive MQLs and SQLs for both new business and expansion opportunities. Produce regular Salesforce and Pardot reports, tracking campaign performance, conversion metrics, and marketing impact. Analyse performance data to identify optimisation opportunities and improve operational efficiency. Collaborate with the Salesforce Administrator to maintain and enhance CRM processes supporting marketing activity. Maintain documentation and uphold best practices for marketing operations, data governance, and process consistency. Manage and support the Email Marketing Specialists. Work with the Marketing Data & Insights Manager to enhance data hygiene, refine the ideal customer profile (ICP), and strengthen segmentation for more precise targeting. Partner with the Digital Marketing Manager to integrate automation tools with the website and digital channels.

Skills and Experience

Strong understanding of Salesforce CRM for reporting, data management, and sales enablement. Hands-on experience with marketing automation platforms (ideally Pardot) to build, execute, and optimise campaigns. Ability to interpret data and translate insights into actionable improvements. Experience creating dynamic, multi-step nurture campaigns that drive engagement and conversion. Comfortable working with large datasets for segmentation, cleansing, and data quality improvement. Experience managing or mentoring team members is desirable.

Person Specification

5+ years' experience in Marketing Operations or a related field. Excellent written and verbal communication skills with strong attention to detail. Proactive, solutions-focused mindset with a willingness to experiment and test new approaches (e.g. A/B testing). Strong understanding of Salesforce/Pardot and how data flows between marketing and sales systems. Ability to manage multiple projects and priorities in a fast-paced environment. Strong project management and cross-functional collaboration skills. Degree or relevant marketing qualification.

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