Job Description

Salary

25,000

Hours

35 hours per week (27 days holiday per annum + bank holidays)

Job Summary

An exciting opportunity to join an award-winning charity. We are looking for a Marketing & Communications Officer who will deliver engaging and creative content across all of our communication channels. Working closely with the Head of Engagement, you will play a key role in shaping how we connect with families, supporters, and the wider public. You will have the autonomy to manage your own workload and bring fresh ideas to help us tell our story.

Responsible to

Head of Engagement

About the role

We're looking for a creative and motivated Marketing & Communications Officer to join our award-winning charity. You'll help us share powerful stories, design engaging content, and manage our digital channels to inspire families, supporters, and the wider community.

Reporting to the Head of Engagement, you'll have the chance to bring fresh ideas, manage your own projects, and play a key role in how we connect with people.

What you'll do

Create content for social media, newsletters, the website, and print materials Write compelling copy for campaigns and supporter communications Day-to-day posting and scheduling across our channels Keep our website up to date with stories and news Help shape campaigns and resources such as video and photography Some basic design support in Canva

What we're looking for

Experience in marketing, communications, or digital content Confidence with social media and design tools (Canva or similar) Great copywriting and organisational skills Creativity, attention to detail, and a collaborative mindset

Why join us?

Be part of a passionate, supportive team making a real difference Develop your skills across design, digital, and communications Hybrid working and opportunities for training and growth

Key Responsibilities

Deliver day-to-day marketing and communications activity to help achieve the charity's engagement objectives. Create compelling content for multiple channels (print, digital, and social). Write and edit content for newsletters, email campaigns, brochures, and blogs. Create and schedule social media posts, responding to engagement where required. Support the delivery of Facebook Challenge campaigns. Update and maintain website content, including writing regular news stories. Produce and send regular e-bulletins to families and supporters. Ensure all communications reflect the charity's tone of voice, values, and strategy. Support development of photography, video, and other creative resources. Use of Canva to support the charity with basic design (simple posters, leaflets, graphics, presentations, reports). Contribute ideas to team meetings, campaigns, and events.

Person Specification

Essential:

Experience in a marketing or communications role. Strong social media skills (creating and scheduling). Copywriting experience across different formats and audiences. Ability to design materials using Canva (or similar tools). Strong organisational skills; able to prioritise and meet deadlines. Excellent written and verbal communication skills. Proficient in Microsoft Office. Ability to work independently and as part of a team.

Desirable:

Experience in a target-driven or fundraising environment. Photography, video, or wider creative media experience.
This is not intended to be exhaustive and it remains subject to change at any time to meet the changing needs of the charity.

This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

This particular role is not suitable for family members who are currently receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest.

Closing date:

Rolling until appropriate number of candidates identified

We operate a 3-stage interview due to the sensitive nature of the environment incorporating an interview and a taster session as outlined below:

Stage 1

- Telephone Interview: Conducted on a rolling basis while the job post is live.

Stage 2

- In-person interview (date TBC) Successful candidates will be invited to stage 3.

Stage 3

- Taster day and interview with a family member. This will consist of a tour of the ward and clinic, meeting staff and spending time in the family support centre.

Application Feedback

Unfortunately, due to the large number of applications we receive, we are unable to provide feedback to those applicants who are unsuccessful prior to interview.

At Candlelighters, we are committed to fostering an inclusive and transparent recruitment process to ensure that candidates can make informed decisions before applying. With that in mind, it is important to acknowledge certain physical and logistical limitations within our office environment:

Our building currently features steep stairs with no lift access, which might pose challenges for individuals with mobility impairments. We utilise a hot desking system (meaning that employees do not have fixed desks), which might not be suitable for everyone. Our parking facilities are limited. We do operate a rota system for parking places and employees use car parks in the area when they do not have a car parking place at work.
We encourage prospective applicants to carefully consider these factors to determine if our work environment aligns with their needs and preferences before applying.

We believe in creating a supportive environment for all candidates. If you have any special requirements, please let us know in advance of your interview so that we can explore how to best accommodate your needs.

To apply, please complete our application form via our website:

https://www.candlelighters.org.uk/jobs/marketing-communications-officer/

If you have any questions, please email careers@candlelighters.org.uk

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Work from home
Work Location: Hybrid remote in Leeds LS3 1AD