Job Description

ARE YOU THE ONE? The Consumer Experience Marketing & Communications Executive will work across internal & external teams to ensure CX (Consumer Experience) propositions are front and centre when a customer requires support. Reporting into the CX Marketing & Communications Manager, this role is focussed on maximising the value of every customer interaction across all Samsung\xe2\x80\x99s CX touchpoints in order to drive lifelong customer loyalty.
WHAT YOU\xe2\x80\x99LL BE UP TO



CONTENT & COPYWRITING Working closely with the digital, customer journey, service delivery and contact centre teams to create and proof all content and copy


CUSTOMER EXPERIENCE BRAND GUIDELINES Maintain and develop the CX (Consumer Experience) brand guidelines to ensure all CX materials are compliant with Samsung global guidelines and deliver the best brand experience for customers


Project Management Support and lead cross team and cross divisional meetings on key Marcomms projects and initiatives to ensure they run on time, within budget and within scope.


STAKEHOLDER MANAGEMENT Collaborate with other SEUK divisions on customer experience projects as well as supporting CX teams and agencies with communications ensuring full compliance and governance across Samsung


EMAIL CAMPAIGNS Work with Samsung\xe2\x80\x99s agency partners to deliver best in class Email CRM to enhance in-life and repair customer experiences
ARE YOU OUR PERFECT PARTNER?

• Are you an email marketing expert
• Do you love engaging with people and problem solving
• Do you have a passion for content with a keen eye for detail
• Are you able to manage stakeholders through effective communication
• Can you spot opportunities within key data patterns and trends

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: up to \xc2\xa335,000 Per Annum
• 15% Performance Bonus
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Perkbox (Rewards Portal)
• Development Opportunities\xe2\x80\x93 our teams have historically moved into all manner of other jobs!

WHO ARE WE? We\xe2\x80\x99re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world\xe2\x80\x99s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to drive personal growth and love what they do.
At the heart of our agency are our ETHIC values \xe2\x80\x93 and we\xe2\x80\x99re on a mission to work with individuals who share and believe in them.