Job Description

Your future, our legacy
Hotel
The Dorchester
Division & Department
Food & Beverage - Restaurant
Job Title
Marketing & Communications Manager - Alain Ducasse
Contract Type
Permanent
Status
Full time
Position Overview
Join us as a Marketing & Communications Manager at Alain Ducasse at The Dorchester, recently recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 and 'Hotel of the year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry. When you join us as a Marketing & Communications Manager at Alain Ducasse at The Dorchester, you will have a unique opportunity to excel in your field.
You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a xc2xa31000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do
As Marketing and Communications Manager at the iconic three Michelin star Alain Ducasse at The Dorchester, you will lead the restaurant's online presence and brand communications, delivering high-impact, high-touch campaigns that reflect the elegance and artistry of the dining experience. In this role, you will:

• Manage all social media activity and online engagement, ensuring content reflects the brand's refined identity and resonates with existing and prospective guests.
• Implement and lead the social media strategy, developing and publishing high-quality, engaging content across all channels, and managing daily posts, story templates, and community engagement.
• Act as a visual brand guardian, curating a cohesive aesthetic for Alain Ducasse at The Dorchester's digital platforms.
• Organise and oversee photo and video shoots, collaborating with paid creators and media professionals to produce exceptional content.
• Support and contribute to press releases, articles, keynote presentations, and brand campaigns in collaboration with the Public Relations team.
• Advise on new campaigns, presenting micro-strategies and creative concepts to support seasonal offerings or brand initiatives.
• Monitor and report on industry trends, competitor activity, guest sentiment, and platform performance, translating insights into strategy recommendations.
• Produce monthly reports and newsletters, analysing social performance metrics, influencer collaboration outcomes, and guest engagement data.
• Maintain an editorial content calendar, ensuring strategic alignment across posts, newsletters, and broader communications.
• Deliver training to internal teams, enhancing their understanding of the restaurant's digital identity and social engagement strategy.
• Community management of Alain Ducasse's channels, including timely responses and engagement - occasionally beyond standard hours.

This role is instrumental in driving the restaurant's prestige and appeal, ensuring that every element of the guest journey - from discovery to post-dining connection - is communicated with clarity, elegance, and creative flair.
What you'll bring
Essential Skills and Experience

• Proven experience in a marketing, communications, or social media management role, ideally within luxury hospitality, fine dining, or lifestyle sectors.
• Strong knowledge of content creation, campaign execution, and social platform analytics.
• Demonstrated ability to manage high-profile social media channels and respond to brand reputation needs.
• Excellent copywriting, communication, and public relations capabilities.
• Experience using content management systems and reporting platforms.
• Highly organised project manager, with a track record of delivering strategic and creative initiatives on time.
• Exceptional attention to detail, with a strong eye for visual consistency and brand identity.

Preferred Skills

• Familiarity with the Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
• Understanding of luxury hospitality branding and storytelling.
• Experience coordinating photo and video shoots with external creatives and influencers.
• Passion for high gastronomy and an appreciation of the Alain Ducasse philosophy.
• Ability to work flexibly and adapt within a dynamic and fast-paced environment.
• This is a rare opportunity to shape the online voice and presence of one of the world's most celebrated restaurants. It calls for a strategic, creative, and detail-driven communicator ready to elevate the Alain Ducasse legacy in every digital interaction.