Job Description

Are you looking for a role where you can make an impact and support a company with their next level of growth? At Secure Screening Services, you'll own our marketing and communications, helping to shape how we grow our brand and reach new clients.

Securing Screening Services was founded in 2018, and our mission is to become the UK's most trusted employment screening provider that uses innovative technology to seamlessly deliver vetted candidates to clients faster than ever.

The company has seen exceptional growth over the years, but we have remained committed to finding great people to join our team who will continue to build a strong working culture where people are respectful and inclusive.

Here's what to expect to be working on as a Marketing & Communications Manager at Secure Screening Services:

Work with our web designer to continually improve the company website - planning, editing and creating content (including blogs) that provides authoritative insight for prospects, maximises SEO, and remains discoverable in an increasingly LLM-driven landscape. Plan, create and schedule content for our social media channels, regularly sharing insightful updates to increase reach, engagement and brand visibility. Work closely with our PPC agency to ensure all campaigns are on-brand, aligned with our website messaging and tone of voice, and are continuously optimised for performance. Monitor and respond to Trustpilot and Google reviews, protecting and enhancing our online reputation and relaying feedback to the relevant internal teams. Proactively identify and execute opportunities to increase brand awareness and help us stay ahead of competitors (e.g. PR, partnerships, events, awards, thought leadership). Work with our Head of Growth to plan, build and optimise marketing email campaigns in HubSpot, ensuring timely follow-up on leads and tight alignment with the sales team. Create, manage and maintain all marketing assets (presentations, one-pagers, case studies, brochures, etc.), ensuring they are current, on-brand and effective; support sales with tailored materials for clients and candidates as needed. Own the creation and optimisation of operational emails sent via SendGrid to clients, candidates and referees, ensuring they are clear, relevant and designed to drive completion and streamline the screening process. Work with screening managers to create and maintain a library of help articles and FAQs that support clients and candidates throughout the screening journey. Develop and maintain email and live-chat templates to support screening and sales teams, ensuring communications are consistent, on-brand and easy to use. Brief, co-ordinate and oversee the creation of help and explainer videos for clients and candidates, and manage publishing and optimisation on our YouTube channel. Collaborate with our development team to refine the client portal and candidate screening forms, ensuring messaging and UX are clear, intuitive and optimised to capture accurate information. Work closely with our UI/UX designer to continually improve the client and candidate experience, using data and feedback to enhance the overall screening journey and interaction with our platform.

Required Skills & Experience

Exceptional written communication

- able to explain complex processes in simple, clear language for different audiences (clients, candidates, internal teams)

Content creation & storytelling

- confident writing blogs, web copy, social posts, email copy, help articles andvideo scripts in a consistent tone of voice.

SEO optimisation

- Strong understanding of content creation for Search engines and a good grasp of how search is evolving with LLMs/AI so content stays discoverable.

3-5+ years' experience

in marketing, communications or a similar role, ideally in B2B, SaaS, technology or professional services.

Stakeholder management

- able to work closely with sales, screening operations, developers, designers and external agencies, balancing competing priorities.

Proven social media experience

managing business accounts (LinkedIn essential; others a plus), including planning and scheduling content.

Experience working with agencies

(e.g. PPC / performance marketing), including briefing, reviewing and aligning campaigns to brand and messaging.

Practical experience with email platforms

, ideally HubSpot for marketing emails and SendGrid (or similar) for operational/transactional emails.

Experience creating collateral and sales enablement content

such as case studies, one-pagers, decks and customer-facing explainer materials.

Exposure to UX / product or web teams

, collaborating to improve user flows, forms and content within digital products or portals.

Experience creating support content

- help centres, FAQs, guides or knowledge bases for customers or users.

Nice to have

Experience in a

regulated, compliance, HR or screening-related environment

, or a role with complex processes to explain to customers. Familiarity with

review platforms

(Trustpilot, Google Reviews) and online reputation management. Experience running or interpreting

A/B tests

on emails, landing pages or forms. Experience applying the

StoryBrand framework

(Donald Miller) to clarify messaging and position the customer as the "hero" in marketing and product communications.

Benefits:

Health cash plan Wellbeing programme Relaxed office setting Company events Flexible working Hybrid/remote working

Salary - 30,000 - 35,000 FTE pro rata, depending on hours and experience

A note on using AI in your job application

As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don't want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual.

Job Type: Part-time

Pay: 30,000.00-35,000.00 per year

Expected hours: 20 - 30 per week

Application question(s):

Are you located within 20 miles of Chichester?
Experience:

Marketing: 3 years (required)
Work Location: In person