Job Description

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About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.


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Team background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over 23 million better off, showcasing the direct impact of our work.


Our operational model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities--including local Citizens Advice Bureaus and law centres--where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.


By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.


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Job purpose

To coordinate and support the delivery of marketing, events, and outreach activity across Toynbee Hall's Advice Services, with a particular focus on the Debt Free Advice partnership. The postholder will work closely with our external design company, local partners across London, and internal teams to raise awareness of our advice offer, strengthen client attraction, and ensure consistent, high quality brand presence across all sites and events.


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Scope of role

The Marketing Coordinator supports the full marketing, engagement, and outreach function for Advice Services, including campaign delivery, creative asset coordination, event and pop up planning, partnership engagement, and on site marketing support. The role works across multiple London locations and service areas such as debt advice, welfare benefits, financial health, and community outreach. The postholder ensures that materials, events, and campaigns are delivered on time, on brand, and aligned with client attraction goals, with a substantial portion of activity focused on supporting the Debt Free Advice partnership.

What We're Looking For:

Experience in marketing, events coordination, communications, or outreach activities. Strong organisational and project management skills. Confident communicator with experience working alongside partners, suppliers, or community groups. Ability to work across multiple London sites with minimal supervision. Strong attention to detail and commitment to brand consistency. Ability to manage competing deadlines in a busy service environment. Collaborative, solutions focused approach. Fluency with ios

Commitment to working in line with Toynbee Hall's values

: + Inclusive - open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
+ Courageous - principled, ambitious, and acting with integrity.
+ Empowering - shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

25 days

of annual leave, plus

3 additional days

for our Christmas shutdown (on top of bank holidays).

After 2 years:

+3 extra days of leave.

After 3 years:

+1 additional day.

After 5 years:

A total of

30 days

annual leave, plus the

3-day Christmas shutdown.

Pension

Standard Life Pension Scheme

- Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

Enhanced Sick Pay

for peace of mind during illness

Enhanced Maternity & Paternity Leave

to support growing families

Employee Eyecare Vouchers

to support your vision health

Employee Assistance Programme

for free, confidential advice and support

Mental Health First Aid

to ensure workplace well-being

Tenancy Deposit Scheme

to help secure your home

Interest-Free Season Ticket Loan

for cost-effective commuting

Cycle to Work Scheme

to promote a healthier, greener way to travel

Charity Mentoring Network

to support professional development and networking

We're committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!