Job Description

About the Role

Ethos Farm are recruiting a temporary Marketing & CRM Assistant to support our client at Westfield London. This exciting role is ideal for someone with a passion for digital marketing, customer experience, and loyalty programmes, who can hit the ground running and support a fast-paced, customer-focused marketing team.

You'll be responsible for assisting in the delivery of key digital, CRM, and loyalty initiatives that enhance the Westfield Club customer experience, drive engagement, and support overall marketing campaigns both online and in-centre.

Key Responsibilities

Digital Marketing & CRM

Support the CRM and digital marketing team in enhancing the Westfield Club loyalty programme Assist in the creation and distribution of weekly customer newsletters and paid email campaigns Help maintain customer engagement and awareness through targeted digital communications Contribute to improving tone of voice and consistency across digital touchpoints, including newsletters, website content, and campaign messaging

Loyalty & Retention

Support initiatives to grow Westfield Club membership through both digital and on-site campaigns Build and maintain relationships with in-centre retailers to secure exclusive offers and promotions for Club members

Content & Copywriting

Write, edit and proofread content for newsletters, website updates, and event/campaign pages Ensure brand tone of voice and messaging consistency across all channels Update imagery and copy on the website and other digital assets as required

Key Skills & Experience

Experience in digital marketing, CRM or loyalty (internships or previous roles welcome) Strong copywriting and proofreading skills Comfortable using email marketing tools and CMS platforms Excellent communication and organisational skills Ability to work independently and manage multiple priorities A collaborative team player with a proactive, can-do attitude Retail or shopping centre experience is a plus but not essential

Why Join Us?

This is a great opportunity to gain hands-on experience with a leading retail destination, contribute to meaningful customer-facing campaigns, and develop your digital marketing and CRM skills in a dynamic and supportive environment.

Job Types: Part-time, Temporary
Contract length: 16 weeks

Pay: 134.00 per day

Expected hours: 16 per week

Work Location: In person