Job Description

Reporting to the Customer Marketing Manager, this role is responsible for delivering an engaging content programme for customer and prospect audiences.

You will be producing and publishing content, writing, editing and proofreading, formulating content strategies and managing external content sources. This will include collaborating with the wider marketing team on some initiatives.

Here, content is defined as multimedia articles, blog posts, animations, infographics or videos that aid in fostering engagement online and supports our SEO strategy. Publishing the content through digital channels (including but not limited to our blog site, via monthly e-newsletter programme, YouTube channel and digital campaigns).

You will be responsible for overseeing, maintaining and measuring content plans and communicating these plans to internal and external audiences.

You will be expected to review and refine targets and metrics for content performance, monitor results to ensure success and implement any required adjustments to strategy or tactics.

You will provide relevant and informative reporting on the success and effectiveness of content and content driven campaigns, sharing insights and learnings with the marketing team, partner agencies and on occasion, the wider business.

You will use insights and analytics to pilot new marketing and content initiatives to support new business and customer engagement objectives, taking your ideas from inception to delivery.

You will need to work closely with suppliers (eg creative and digital agencies) and internal stakeholders to deliver a range of activities on brand, on budget and on time.

About You

You should be comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of content plans.

You will be an enthusiastic self-starter who enjoys working in a small but friendly team, happy to roll up your sleeves, offer opinions and ideas and get involved.

You are passionate about delivering successful content programmes and going the extra mile to do this

You enjoy working collaboratively with people at all levels from different areas of the business.

You are a highly organised individual, with excellent communication skills and the ability to manage multiple projects, priorities and objectives.

Minimum Criteria:

• Solid experience of working in a marketing-based role, with specific experience in defining and delivering content programmes
• Excellent writing and copy-editing skills
• A keen eye for detail
• Exceptional communication skills
• Experience using content managements systems, design software (eg photoshop) and analytics tools
• Knowledge of standard Microsoft desktop products
• Ability to manage multiple priorities and achieve deadlines
• Comfortable with change, confident to own projects and get the job done
• Experience with managing external suppliers and agencies
• Ability to work effectively with many different external and internal stakeholders

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they\'re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Motability Operations