Job Description

About Us:

Founded in 2006, Working Feedback is an award-winning SaaS company revolutionising how businesses collect and leverage customer feedback. Our platform strategically enhances reputations, drives revenue growth, and elevates customer experiences. With a strong UK presence in healthcare (dental practices, GP surgeries, care providers) and expanding into Australia and New Zealand, we're entering our next phase of growth.

Why Join Us?

At Working Feedback, we foster a culture of belonging and innovation. Here, your unique strengths drive real impact. As our Marketing Manager, you'll shape our marketing strategy from the ground up, enjoying autonomy to innovate, collaborate, and deliver measurable results. Join us to help in connecting with audiences, expanding our reach, and strengthening our brand, all while thriving in a dynamic, supportive environment. You'll be working in a company where you can make a real and immediate impact and where your efforts will be visible and valued.

The Role:

We've created a brand-new marketing function, and as our Marketing Manager, you'll take the lead in crafting and delivering impactful end to end marketing strategies that fuel growth, elevate our brand, and inspire engagement across global B2B audiences.

Key Responsibilities include:

Strategy & Execution:

Develop and implement data-driven marketing plans aligned with business goals, focusing on lead generation and customer retention.

Campaign Management:

Design and execute targeted B2B and channel marketing campaigns (email, digital, events) using CRM tools like HubSpot, optimising performance through analytics.

Content Creation:

Produce high-quality, tailored content for a range of marketing and online communications.

Brand Consistency:

Ensure cohesive branding across all channels, acting as the primary brand ambassador.

Event Coordination:

Identify and organise relevant webinars and industry events to drive engagement and brand exposure.

Team Collaboration:

Work closely with cross functional teams and partners to ensure alignment and achieve collective goals.

Ideal Candidate:

We seek someone to develop and implement an integrated marketing strategy. A hands-on marketer that blends creativity with measured execution that can demonstrate:

Proven Expertise:

In B2B marketing, preferably in SaaS or healthcare.

CRM Proficiency:

HubSpot is advantageous.

Results Orientation:

Focused on driving impactful marketing strategies.

Strategic Mindset:

Ability to balance long-term vision with tactical execution.

Creative Problem-Solving:

Innovate campaigns that resonate with target audiences.

Data-Driven Approach:

Strong analytical skills to measure ROI and refine strategies.

Adaptability:

Resilience in navigating change and scaling efforts.

Communication & Organisation:

Clear communicator adept at managing multiple priorities and fostering teamwork.
Step into a role where creativity meets impact. As our Marketing Manager, you'll shape the marketing vision for a fast-growing SaaS company all within a relaxed, family-oriented environment that values collaboration, fun, and getting great things done together. If that sounds like you, send your CV and a short note telling us why you'd be a great fit!

Personal Requirements:

Must be fluent in reading and writing English

Able to travel to our offices with occasional travel to customer locations

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Casual dress Company pension On-site parking Private medical insurance
Work Location: In person