Job Description

Purpose:

The Marketing Operations Manager will support the Head of Marketing Operations in driving efficiency, structure, and transparency across Manchester United's marketing department.



This role will manage the day-to-day coordination of marketing projects, tracking progress across all verticals -- including brand & consumer marketing, production, live events, CRM, creative, sponsorship sales and influencer marketing. They will maintain the department's project pipeline, support budget and supplier governance, and ensure every team is working in alignment with agreed processes and priorities.



The Marketing Operations Manager will be the operational link between planning and delivery -- helping teams stay on track, ensuring clear communication between departments, and supporting the smooth running of marketing activities across the department.



They will also play a key role in identifying and supporting the adoption of new technologies--including AI-powered tools and automation platforms--that can enhance marketing workflows, improve decision-making, and unlock new creative and operational capabilities.

The Role:

Project Coordination & Delivery Support

Maintain the Marketing Project Pipeline Tracker, ensuring all briefs, projects and campaigns are logged, updated, and visible to stakeholders. Support the day-to-day coordination of cross-functional projects, ensuring timelines, approvals and dependencies are managed effectively. Prepare and circulate weekly project status updates, highlighting progress, risks and resourcing needs. Support the Head of Marketing Operations in facilitating team stand-ups, reviews and planning meetings.

Process & Governance

Help embed consistent ways of working across all marketing teams -- ensuring briefs, approvals and reporting follow standardised templates and processes. Monitor adherence to internal workflows, brand compliance and procurement procedures. Maintain accurate documentation of project scopes, budgets, and deliverables for audit and review. Partner with marketing leads to ensure alignment between strategy, creative development, production and live event timelines.

Supplier & Budget Support

Support supplier onboarding and contracting in line with club procurement and finance policy. Maintain supplier records and ensure all relevant documentation (NDAs, contracts, POs) is in place. Work with budget owners to track project costs and flag risks or variances early. Assist in preparing regular budget and supplier status reports for leadership.

Reporting & Insights

Produce regular reports and dashboards on departmental activity, delivery status, and capacity. Support quarterly planning and review cycles by collecting and synthesising input from marketing verticals. Analyse project timelines and workflow data to identify efficiency opportunities and recurring blockers.

Technology & Innovation Support

Stay informed on emerging technologies relevant to marketing operations, including AI, automation, data analytics, and creative tech. Support the evaluation and implementation of new tools that improve project tracking, resource planning, and campaign delivery. Partner with internal teams and external suppliers to pilot innovative solutions that streamline workflows or enhance creative output. Help ensure new technologies are embedded into existing processes with clear documentation, training, and change management support.

Team Collaboration & Culture

Act as a central point of contact between teams to ensure communication is clear and priorities are understood. Help build a culture of accountability, collaboration and continuous improvement. Provide administrative and coordination support to the Head of Marketing Operations and senior marketing leads.

The Person:

Essential

Proven experience in marketing operations, project coordination or campaign management in a fast-paced environment. Strong organisational and time-management skills with the ability to handle multiple projects simultaneously. Excellent attention to detail and comfort managing budgets, timelines and workflows. Confident working with project management tools. Strong communication and interpersonal skills -- able to work effectively across teams and functions. A proactive, solution-oriented mindset and ability to anticipate needs or risks before they arise.

Desirable

Experience in sport, entertainment, or a FMCG brand. Understanding of marketing production workflows and processes. Familiarity with supplier onboarding and budget management procedures. Awareness of emerging technologies in marketing, including AI tools, automation platforms, and data-driven decision-making. Experience supporting the rollout or adoption of new systems or tools within a marketing or creative environment.

Success in the Role

The marketing pipeline and project tracker are consistently accurate, up to date and widely used. Campaigns are delivered on time and within budget, with clear accountability at each stage. Departmental processes are followed consistently, reducing duplication and inefficiency. Marketing leadership has clear visibility of workload, priorities and risks. Teams report smoother collaboration and more predictable delivery.

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being:

Annual incentive scheme

Wellness Support

with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace

Exclusive Discounts

through our United Rewards platform, giving you access to exclusive deals from the club and partners

Gym Facilities

in our onsite locations and opportunities for regular social events and team-building activities

Enhanced family Leave Benefits

and an opportunity to purchase additional holiday days

Enhanced Career Development

with access to professional learning platforms like LinkedIn Learning, and internal training programs

A Supportive Work Environment

that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Monday 10th November 2025.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.