Job Description

Summary
Salary: Competitive Salary & Benefits
Grade: 3A
Reporting Line: Head of Performance Marketing
Contact Type: Permanent
Location: London
Closing Date: 20th February 2026
What to expect
A new Marketing Planning & Operations Lead role has been created in the new Marketing & Digital structure. This role will be a lynchpin for operational excellence across the entire marketing function - ensuring that the function is well managed and efficient. This role will own the centralised marketing plan and centralised budget management process. They will lead on critical x-marketing operational initiatives e.g. improving reporting capabilities. Finally, they will be key to managing the capability improvement plan on behalf of the Marketing & Digital Director.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure
• Up to 18% individual performance -based incentive scheme
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you'll need to succeed
Experience

• Excellent experience in marketing operations or marketing related project management roles.
• Good understanding of marketing disciplines and techniques.
• Experience designing and managing complex programmes of work.
• Experience with workflow tools e.g. JIRA.
• Experience with work planning tools e.g. Asana, Monday.
• Exposure to or experience in budget management.
• Experience with process or operating model engineering.

Skills

• Project management
• Process management/improvement.
• Budget management.
• Virtual team management
• Senior stakeholder management

Characteristics

• Conceptual thinking - Ability to ideate and develop new ideas, ability to understand and interpret insight.
• Numerical fluency - Ability to understand & interpret data & analytics, ability to manipulate data to draw conclusions.
• Commercial acumen - Drives performance, focuses on what's financially important
• Bias for action - Decisive, gets things done, cuts through, persistent, dogged
• Articulate - Communicates well verbally and written
• Influential - Gravitas, authority, sophistication in managing stakeholders
• Resilient - Adapts well, copes easily with ambiguity
• Innovative - Tries news things, takes risks
• Collaborative - Embraces working with others, team rather than 'I'
• Inspiring - Brings people on the journey, leads from the front

About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

Skills Required