Job Description

Founded in London, in 2010, Glassworks is a fresh London fashion brand - totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion - meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad - all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.


THE ROLE


We are seeking a highly driven, proactive, organised Marketing, PR & Customer Experience Assistant to support departmental execution of the annual marketing and PR plan while owning key day-to-day tasks across brand communications and customer engagement. The role combines content planning, PR outreach, social media management, and customer service, ensuring a seamless brand experience at every touchpoint.


Reporting into the Marketing & PR Manager, the successful candidate will have experience managing influencer relationships or PR campaigns, basic graphic design skills (e.g., Canva, Adobe Creative Suite), familiarity with e-commerce platforms such as Shopify and a good understanding of email marketing tools (e.g., Klaviyo) and analytics platforms. This role will suit someone who thrives in a fast-paced environment, has excellent communication skills, and is excited by the opportunity to wear multiple hats in a growing e-commerce business.


RESPONSIBILITIES


Support the senior marketing and brand teams in campaign activations across all channels. Own the planning and scheduling of the brand marketing calendar, ensuring campaigns are delivered on time and on brand. Manage social media scheduling and community management to grow engagement and maintain consistent brand tone of voice. Lead the PR and influencer management programme, from outreach and relationship building to campaign tracking and reporting. Drive customer conversations, managing the CX inbox to ensure quick, professional, and empathetic responses. Support technical integrations across marketing platforms and tools, helping to maximise revenue growth and department KPIs. Support with day-to-day marketing tasks such as copywriting, content creation, and campaign reporting as needed.
JOB REQUIREMENTS


1-2 years of experience in a commercially driven marketing, PR, or customer-facing role, preferably within e-commerce or consumer brands. Excellent organisational skills and ability to manage multiple priorities. Strong written and verbal communication skills, with a flair for creating engaging content. Experience with social media management tools (e.g., Later, Buffer, Hootsuite) and customer service tools (e.g., Gorgias, eDesk) a plus. Comfortable with digital marketing tools and ability to understand and implement technical integrations. * Proactive, adaptable, and collaborative mindset with a strong attention to detail.