Job Description

Job description
We have an exciting opportunity for a Marketing Services Manager to join the Pitch - Marketing team, based in the A&O Shearman Belfast office.
Marketing team - Belfast
Our business development, marketing and communication teams contribute to the setting and achievement of the firm's business objectives, which includes supporting our partners and associates in their pursuit of becoming our clients' trusted advisers, building and maintaining long-lasting client relationships, winning new clients, increasing the visibility of the firm globally, and positioning the firm as the thought leader and most advanced law firm among the global elite. The function works as one team across the globe with very close collaboration between the central groups and professionals supporting offices, practice groups, sectors and clients.
What you will do
Team Leadership & People Management
Lead and manage the Belfast Pitch Team, fostering a collaborative and high-performing culture.
Oversee HR responsibilities including workload allocation, time management, absences and holiday cover.
Develop team members through clear objectives, training needs identification and regular performance (Compass) reviews.
Implement formal management procedures when required.
Coach and nurture talent, recognising strong performance and supporting career progression.
Lead by example, promoting professionalism, quality and continuous improvement.
Service Delivery & Operations
Ensure high-quality, consistent and efficient pitch support aligned with KPIs and SLAs.
Strengthen collaboration and knowledge sharing across the Pitch team.
Identify and implement improvements to processes, tools and ways of working.
Serve as an escalation point for complex issues and provide operational support when needed.
Communicate and reinforce management decisions professionally, including delivering challenging messages constructively.
What you will have
Significant proven experience within a professional services environment, ideally in a service-delivery, operations, workflow, or team-management capacity.
Exposure to pitch, proposals, or client-delivery processes would be advantageous.
Strong experience in managing a service or operational team (Team Lead or Manager level), with proven people-management and leadership capability.
Demonstrable experience working with stakeholders across multiple functions and levels of seniority, with the confidence to influence, challenge and collaborate effectively.
A strong, proactive approach to delivering high-quality service, continuous improvement, and operational excellence.
Highly organised, analytical, and able to maintain exceptional attention to detail in a fast-paced environment.
Excellent communication skills and the ability to build strong, positive working relationships.
Strong interpersonal skills, with the ability to work confidently with individuals at all levels and across different cultures.
Ability to work under pressure while remaining calm, responsive, and solutions-focused.
Proven ability to prioritise and manage both personal workload and the workload of others, ensuring effective resource allocation.
What we can offer you
We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.
We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
If this role is not of interest we may have another suitable opportunity here for you at A&O Shearman! Visit our careers portal at and submit your CV to our to be notified when the perfect opportunity becomes available.
Area of expertise
Marketing
Additional information - External
A&O Shearman is a new global industry-leading law firm, with 48 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.
What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
Working arrangement
Hybrid (combination of office & remote working)

Skills Required