General Manager / Department Manager / Regional Merchandiser
Key Responsibilities
To maximise sales through product display in line with Company guidelines and through commercial awareness
Ensure all new stock (clothing, shoes and accessories) is merchandised in accordance with the Company photographs provided, and in a timely manner
Ensure the shop floor is replenished (clothing, shoes and accessories) throughout the day and when instructed to do so by the Manager
Increase sales by continuously displaying the product in a way that is in line with the latest trends of the season and with customer needs.
Assist with the training and development of all store employees on product knowledge, image and collections.
Liaise with the Regional Merchandiser and General Manager to carry out regular and appropriate floor moves in all sections.
Ensure own commercial awareness of forthcoming trends, colours, fashion and competitors is to the highest level and use this to drive the sales of the store.
Demonstrates commercial analyses and reacts to information.
Give feedback about the product to the Managers, Regional Merchandiser and Head Office (VM Department, Accessories Department and Shoes Department).
Knowledge of the products on the shop floor and stockroom levels
Guarantee adequate lighting in store to merchandise the product
Mannequin handle and display of stock change to guarantee image of collections is up to date
Participate in store openings when required
Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
Complete other tasks as necessary to support the overall store
Be available for Cashiers should they request help
Ensure effective communication with the Management Team at all times
Comply with the Company Health & Safety Policy at all times
Mannequin handling, styling and outfit building to suit commercial and images requirements of brand
Competitor Analysis - to ensure the brand is meeting the needs of our customer, and to maximise revenue through commercial actions based on CA
Experience and Qualifications
Previous fashion retail experience
Excellent customer service
Supervisory experience is desirable
Previous mentoring and/or coaching skills desirable
Skills and Attitudes
Strong communication and interpersonal skills
Ability to lead by example, motivate and develop staff.
Commitment to excellent customer service
Ability to work under pressure
Good interpersonal skills
Strong initiative and self-motivation
Strong time management and organisational skills
Strong team management
Strong KPI analysis to help to improve sales of the store (Ranking analysis)
* Commitment to excellent customer service skills
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