Job Description

Location: CBS Arena

Hours of work: Casual/Zero hours

We have an exciting opportunity for an enthusiastic and determined Match Day Ticket Office Assistant to join our business.

Coventry City FC has gone through an exciting period of change and investment, which makes it an exciting time to join our team and become part of our journey.

Responsibilities of the role:

Provide an excellent and effective customer service to supporters at all times Answer incoming calls as required Accurately process ticket sales Ensure all data is collected and updated in accordance with GDPR Processing debit and credit card sales Daily till reconciliation Advise supporters of matches on sale and other products as required Help resolve and ticketing queries Related administration as required Must be confident with the use of computers - training will be given for the in-house ticketing system Excellent communication skills, both customer-facing and via the telephone Willing to learn and able to interact positively with colleagues and fans Self-motivated Flexible Willing to work as part of a team Must be trustworthy and reliable. A strong work ethic. Ability to work under pressure
Coventry City FC is committed to safeguarding and promoting the welfare of children and adults at risk. We are committed to safer recruitment throughout the company.

Safeguarding - Coventry City (ccfc.co.uk)

Coventry City FC is committed to ensuring everyone is respected, celebrated, and empowered for who they are and welcomes applications from all suitably qualified persons regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief or sexual orientation. We are dedicated to ensuring our Club is inclusive and have equitable processes as such we operate a blind recruitment process.

Equality and Diversity - Coventry City (ccfc.co.uk)

HOW TO APPLY:

If you are excited at the thought of joining our amazing team at Coventry City FC and meet our criteria listed, please submit your CV with a covering letter.

Job Type: Zero hours contract

Work Location: In person