Job Description

The main responsibility of the Matchday Hospitality Coordinator is to assist the Business Development Officer in matchday operations. Pre, during and post matches responsible for the running of hospitality areas at the LNER Community Stadium.
The Matchday Hospitality Coordinator role will include, but is not limited to, the following tasks during the week:

• Liaising with staff and volunteers prepare the LNER Community Stadium Hospitality for matchdays.
• Proactively assist with the deployment of volunteers across all areas of hospitality.
• Perform front of house duties where required, welcoming hospitality guests and ensuring that their experience is the best it can be whilst visiting the LNER Community Stadium.
• Prepare all hospitality lounges and suites prior on matchdays, making sure that all the relevant matchday experiences are catered for accordingly, working closely with our catering company to allow for a smooth operation.
• Deal with customer feedback, advising customers on all required areas across hospitality areas.
• Ensure that matchday sponsors and all other relevant commercial partners are catered for effectively.
• Post match coordinate the collapsing of all hospitality areas, ensuring that all hospitality areas are cleared away as expected in line with the club and stadium operators expectations.

Person Specification/Experience Required

• Strong interpersonal skills
• Ability to prioritise specific required tasks
• Experience of delivering customer experience
• High attention to detail
• Leading volunteers
• Maintain customer confidentiality
• Desire to work and excel as part of a team
• Able to troubleshoot
• Good planning and organisational skills
• Previous experience in working in a customer facing environment
• Complaint handling experience

How to apply
Please send your CV to send enquiries@yorkcityfootballclub.co.uk

Skills Required