Job Description

Job Purpose

We are seeking an experienced, professional and polished receptionist with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building in the borough of Southwark.



The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly.



The role will also consist of but will not be limited to, accurate visitor management using the building software platform, coordination with security personnel to ensure the safety and security of the building, general administrative support including management of correspondence, reviews of operating procedures and the occupier experience, and regular client liaison to ensure our delivery is aligned to their expectations.



The post is offered on a fulltime, permanent basis upon completion of your 6month probationary period. Hours of work are 08:0018:00, Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met.



This position offers a very competitive hourly rate of 15.34 per hour with a holiday entitlement of 28 days, inclusive of bank holidays.



PROception prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:

Key Responsibilities

Ensure that our 6star level of guest experience is always delivered


Ensure that an exceptional standard is consistently maintained


Attend and participate in weekly site team meetings


Take ownership of the reception in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience.


First point of contact for occupier services, which will include service requests reactive and nonreactive.


Key responsibility in the disaster recovery and emergency planning and delivery.


Ability to prioritise in a fastpaced environment


Willingness to attend training, including health & safety and compliance


Champion, implement and oversee our customer service package


Undertake site welfare and image and uniform checks


Complete weekly client reports.


Rota management.


Mentor and motivate staff to provide excellent customer service


Ensure compliance with site procedures and oversee implementation


Inductions, training, and development of staff


Review and improve contract management performance


Develop, build, and strengthen client relationships


Report regularly to the Operations Manager and escalate any issues accordingly.


Ensure consistent growth in developing client addon revenue and pipeline streams.


You will have the ability to multitask and work well under pressure.



Personal Specification



Excellent communication and dynamic interpersonal skills.


Innovative and proactive approach.


Previous proven track record in delivering outstanding worldclass service within the industry.


Experience in a similar role for example: Front of House Receptionist or Hospitality Professional would be considered.


Highly developed interpersonal skills to build and sustain effective working relationships.


Proactive and ability to work well under pressure.


Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures.


Must have strong organisational skills and proven experience in managing a team in a demanding, fastpaced environment.


Risk awareness.


Ability to liaise with the client, build solid working relationships and manage conflicting priorities.


Good understanding and experience with all MS office and ability to delivery presentations and user guides.


SIA Licence preferred but not essential

What We Offer

Highly competitive salary within the corporate sector.


CPD Bespoke Training, Learning & Development opportunities.


Licence Upskill where applicable.


Perk Box Employee discount scheme.


Laundry service for tailored uniform.


Cycle to Work Scheme.


Social events and activities.


Pension scheme.


Employee mental health assistance helpline.


Recognition schemes including our employee of the month programme.


Employee HSF Scheme.