Job Description

The Copthorne Tara Hotel London Kensington is looking for M&E Sales Executive, who will be responsible for managing events bookings / enquiries in a professional and efficient manner, in order to maximise revenue and profit for the company, whilst maintaining client satisfaction and high standards of service.

Key Responsibilities

To manage all aspects of an event from initial enquiry to post stage and handle in a professional and efficient manner in accordance with the Company and Hotel standards.

To endeavour to confirm bookings at the earliest possible stage maintaining a high conversion rate.

To respond to all sales leads and clients to secure profitable business for the Company and Hotel.

To have thorough product knowledge of the Hotel and the services available within the Group and to be fully conversant with any current promotions, special offers, sales and marketing initiatives.

To negotiate and up-sell as necessary to maximise all potential revenue opportunities.

To produce all relevant reports as requested within the agreed time scales, including detailed Function Sheets.

To liaise closely with Meetings & Events Operations and Kitchen departments within the Hotel to build up a close working relationship and highlight relevant information or special requests regarding specific events or functions.

To maximise revenue and profitability by careful diary management.

To effectively manage your time and be accountable for your bookings.

To liaise closely with the Meetings & Events Manager to ensure all opportunities for increasing revenue and profit are managed successfully.

To work closely with the Sales team and CRO to secure and retain business for the group

To maintain both administration and operational standards to the client's satisfaction whilst still achieving Hotel revenue and profit targets.

To liaise closely with the Finance department ensuring all Company procedures, in relation to credit, billing and payment are adhered to.

To be aware of and ensure that all legal requirements in relation to health & safety, hygiene, fire emergency procedures, employed conduct, licensing laws, security of premises and property are adhered to by the Hotel and clients / client sub-contractors.

To manage and be responsible for your administration, ensuring the Hotel and Company Standards are met.

To handle complaints in a competent and professional manner, passing full details of any complaint promptly to the Meetings & Events Manager or Senior Management team.

To have general knowledge of competitor hotels.

Maintain in-depth skills and product knowledge required for the position.

To ensure sufficient coverage of the Meetings & Events department at all times within the office opening hours.

To assist in entertainment, promotional and marketing activities as requested e.g. client familiarisation trips.

To attend meetings and training sessions as requested.

To undertake any reasonable requests made by management.

What are we looking for?

An

M&E Sales Executive

serving Millennium & Copthorne brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems OPERA Demonstrated previous experience working in the M&E

For you

We offer a benefits package including

:

Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Apprenticeship/Placement opportunities Career development and salary reviews Interest free Season Ticket Loan Scheme Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance Recommend a Friend Scheme and many more....
As well as real opportunities to develop and gain promotion within the industry.

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Work Location: In person