Job Description

Job Title: Mechanical Customer Service Advisor
Location: Takeley, Essex
Salary: 30,000
Hours: Monday - Friday, 8:30am - 5:00pm
Contract: Permanent
Do you have a background or interest in mechanics or hands-on automotive work, but are now looking for a more customer focused role? We are looking for a Mechanical Customer Service Advisor to join our friendly team near Takeley. We need someone who can use their mechanical knowledge to help customers over the phone and by email with technical queries.
The Role

• Answer incoming calls and emails, providing technical advice and product support to customers.
• Troubleshoot common issues, drawing on your mechanical knowledge.
• Log all queries and solutions clearly for future reference.
• Work with the wider team to spot recurring issues and suggest improvements.
• Stay up to date with product developments.

About You

• You have a background or strong interest in mechanics (through work or as a hobby).
• You're confident communicating on the phone and by email.
• You're detail-oriented and organised.
• You enjoy problem-solving and working as part of a team.
• You have your own transport (the office is not accessible by public transport).

What's on Offer

• Salary: 30,00023 days holiday (plus bank holidays), increasing with service
• Your birthday off
• Company pension scheme
• Free on-site parking
• Career progression as the company continues to grow

This role would suit:

• Former car mechanics or vehicle technicians looking to move into a customer service/office-based role.
• Candidates with mechanical hobbies or experience who want to use their knowledge in a customer-focused environment.

Please apply online or call 01279 758855 for more information.
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Skills Required