Job Description

Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Provide direct technical support to the UK Sales and Service business in order to win orders and support UK OEM and End User customers. Undertake product selection and analysis in accordance with JC Global Engineering guidelines using a range of Engineering tools. Support John Crane wet seal, wet seal system and coupling products from order through design, delivery and into service. A Regional Mechanical Engineer II is expected to be able to technically apply existing products to meet the Customer's needs.
Support to Sales and Aftermarket
Across all products, provide application support for engineering proposals, orders, retrofits, aftermarket and service support.
Support sales personnel with technical guidance, improving customer relationships and winning business. Interact with customers directly on technical matters with guidance from Senior Engineers.
Provide engineering support for troubleshooting, commissioning issues and technical mitigation of potential warranty scenarios, escalating support as necessary and working across the organization with Central Expertise, other experts across Engineering Solutions, Sales and Aftermarket, Quality, and Legal.
Support OEM and Aftermarket service activity through product strip downs, RCA, technical reports, design and testing.
Responsibilities:

• Undertake technical product selections and provide product selection guidance to UK Sales
• Analysis of customer specifications to advise technical solutions adapted to their needs
• Support the progress of order providing technical support, clarifications, and analysis through to delivery
• Guide application design and undertake 2D/3D design & drawing work when required
• Undertake hands-on product inspection, RCA and laboratory testing in support of OEM orders and Aftermarket customers when required.
• Engage directly with customers via meetings, site visits and written technical reports as and when required.
• Provide supporting technical justification for decisions through use of analysis, calculation, and John Crane Engineering best practices.
• Adhere to all Smiths business, ethics, health & safety policies at all times.
• Report to his/her manager any situation deemed dangerous in relation to safety and/or the environment.

Qualifications
Technical Knowledge, Skills and Abilities:

• Degree qualified Engineer, BEng, MEng or equivalent professional experience. Maybe enhanced by working toward professional membership / chartership - e.g. MIMechE, CEng.
• Working Knowledge of Engineering tools; 2D/3D design and drafting (SolidEdge), FEA and Engineering calculations.
• Broad awareness of Engineering principles, for example mechanics, thermodynamics and tribology.
• Experience working with rotating equipment and/or pressurised fluid systems would be beneficial
• Passion and drive to develop and progress as an Engineer, as well as building close working relationships with colleagues and customers.
• Practical Engineering Skills Desirable- product assembly/disassembly

Professional skills;

• Writing skills
• Excellent communication skills
• Project management
• Customer orientation
• Teamwork
• Ownership

Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website ( )

Skills Required