Job Description

We currently have 1 post available 1pm - 6pm, 25 hours per week over 5 days (Monday to Friday). Applicants must be enthusiastic, self-motivated and able to work in a fast-paced environment.

Duties include dealing carefully, sensitively and confidentially with patients face to face and on the phone, making appointments, result handling, dealing with general enquiries, processing repeat prescription requests, liaising with other health care providers, scanning clinical correspondence and general administration. You should be a team player with a flexible approach to work and the ability to prioritise your workload around the demands of a busy reception and admin area. The practice uses the Vision clinical system and Docman document management software, so good IT skills are essential.

Experience working within a General Practice setting is preferred, but not essential as full training will be provided. Salary will be dependent on experience, but will be in the region of 24869 to 26342pa pro rata. The NHS pension scheme is available and the post attracts 25 days annual leave plus 10 paid public holidays per year.

Please forward a CV and covering letter to lindsey.falconer2@lanarkshire.scot.nhs.uk by Thursday 23 October 2025.

BOTHWELL MEDICAL CENTRE

Post of Medical Administrator

Reception Duties

Monitoring the flow of patients within the practice and explain, advise and respond to patient queries and requests at the front reception desk.

Telephone Duties

Ensure smooth operation of the telephone system; receiving and diverting calls and taking messages. Explain, advise and respond to patient queries and requests over the phone.

Administrative Duties

Management of medical records; scanning and filing of all patient correspondence into the electronic casenotes via the Docman system. Pulling information from electronic casenotes as required eg blood/test results.

Processing lab results to clinicians and patient files, dealing with labs admin tasks.

Inputting statistical information and data as required using our Vision Clinical System; including summarising of hospital letters, child health surveillance, immunisations and vaccinations.

Processing OOH and NHS24 reports via email; logging housecalls

Contacting patients for information and recording that into Vision. Contacting patients either by phone, SMS message or letter to ask them to make appointments for review by the doctors and nurses. Processing Actions in Docman and Daybook.

Making phone calls to SAS for ambulances and to hospitals and community clinics with and for patient information.

Preparing prescriptions for signature and then for forwarding to the patients or pharmacies as applicable.

Communicating with practice doctors and staff to ensure the smooth running of the practice.

General office duties including photocopying and emailing.

Participate in the training of new employees

This job description does not attempt to define in detail all duties and responsibilities and you may occasionally be asked to perform other reasonable duties at the request of the practice.

PERSON SPECIFICATION - SKILLS, KNOWLEDGE AND ATTITUDE

Understanding of and adherence to strict confidentiality requirements

Outstanding customer care skills

Excellent communication skills both verbal and written

Good level of knowledge in the working of office environments

Highly skilled in the use of computer systems

Ability to use Word, view Excel and work with email

Willing and able to learn how to use new technology

Experience of working as part of a tight-knit team

Strong sense of accountability and responsibility

Maintain a positive attitude within the workplace

Job Types: Part-time, Permanent

Pay: 12.89-13.65 per hour

Benefits:

Company pension Free parking On-site parking Sick pay
Experience:

Organisational skills: 3 years (required) Administrative experience: 3 years (required) Customer service: 3 years (required)
Work Location: In person