Job Description

This post is fixed term for 12 months to cover maternity leave.

Kings House Surgery is a single-handed GP Practice in Denbighshire, covering two sites situated in Rhyl and Dyserth. A full UK driving license is essential, as this position is split between both sites.

We are a small, friendly and close-knit team, in need of a competent and reliable individual to help manage the busy secretary workload.

Experience of EMIS WEB Software or similar is preferred, however the desire to learn and ability to adapt quickly are just as important.

We are looking for an experienced typist to provide confidential audio-typing and administrative support to the Practice.

Main duties of the job

The Medical Audio Typist will provide a comprehensive and confidential service across a range of clinical specialities.

The post holder will demonstrate excellent interpersonal and communication skills liaising with patients, relatives, carers, Consultants & colleagues within the organisation and external partners.

Job responsibilities

Use advanced keyboard skills and medical terminology, to audio type and process clinical letters, discharge summaries, medical or legal reports and correspondence to patients GPs, other NHS departments and outside agencies.

Follow-up on verbal instructions given either by dictation, e-mail, telephone or face to face.

Use patient information systems and clinical information systems fluently adhering to IT security processes.

Use the scanning & email process proficiently, always adhering to the Data Protection Act / GDPR and in-line with the policy in accordance with confidentiality.

Deal sensitively with patients/relatives presenting with a query or complaint and have the ability to defuse informal complaints and, depending on the enquiry, reassure patients, and where necessary seek advice whilst accurately recording the time, date and nature of the call.

Person Specification

Qualifications and/or knowledge

Essential

RSA 3 or equivalent Demonstrate a good knowledge of medical terminology

Experience

Essential

Extensive experience of working within a busy team Previous experience or working as a secretary or similar within a healthcare setting

Aptitude

Essential

The ability to show attention to detail and accurate typing skills

Desirable

Ability to speak Welsh

Flexibility and the ability to work as part of a team are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hours

:

Monday to Friday, 20 hours per week.

With a view to cover sickness and annual leave.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: From 12.21 per hour

Expected hours: 20 per week

Benefits:

On-site parking
Experience:

Medical Audio Typing: 1 year (preferred)
Work Location: In person