Job Description

Ready to Make a Real Difference in our Patients' Lives?
Do you love helping people and being the person they can rely on?
Do you thrive in a fast paced environment where you're always learning something new?
Are you the one your friends describe as calm, organised, and great at talking things through?
If so, this may be the perfect next step in your career.
We're looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress free.
What You Will Be Doing
As a Patient/Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.
Your day to day will include:

• Speaking with patients via phone, email, live chat, and Zendesk

• Guiding patients through their medical cannabis journey, escalating when needed

• Working closely with internal and external teams to ensure information is accurate and up to date

• Using bespoke IT systems and maintaining electronic health records

• Taking prescription payments over the phone

• Handling complaints professionally and escalating for investigation

• Making outbound calls regarding stock updates, orders, payments, deliveries or KYC issues

• Keeping your product and process knowledge up to date

• Liaising with couriers to support important or urgent deliveries

• Supporting the Customer Service Manager, Supervisor, and other internal teams when needed

This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For
You'll excel in this role if you're enthusiastic, patient focused, and confident communicating with all kinds of people.
You'll bring:

• A genuine passion for helping others

• Adaptable and effective communication skills

• Strong organisation and the ability to prioritise in a busy environment

• Confidence making decisions within your remit

• A proactive, solutions focused mindset

• Excellent IT skills, including Microsoft packages

• Exceptional attention to detail

• A commitment to confidentiality

• A professional and positive approach across phone, email and live chat

• A dynamic attitude, with openness to change and improvement

What You Will Get From Us
We do not just offer a job. We offer development growth and a supportive environment where your contribution is valued.
You will receive:

• Competitive salary

• Excellent holiday allowance

• Private medical insurance

• Enhanced pension scheme

• Life insurance

• Free on-site parking

• Ongoing development opportunities

At Curaleaf International, we're not just participating in the cannabis industry--we're leading it!
As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
This role is based in our Curaleaf Laboratories division. Curaleaf Laboratories is a leading manufacturer and distributor of medical cannabis in the UK. The state-of-the-art MHRA-approved manufacturing facility enables Curaleaf Laboratories to meet growing patient demand for a consistent range of medical cannabis products.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis
Our Values: ? Lead & Inspire ? Commit to Win ? Driven to Deliver Excellence ? Customer Obsession ? One Curaleaf
Minimum Requirements:

• GCSE grade C (or equivalent) in English and Maths

A Role with Real Impact
You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
A Quick Note About Applications
We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.

Skills Required